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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Coursera

    Present Insights: Drive Prioritization with Data Stories

    Skills you'll gain: Data Storytelling, Data Presentation, Strategic Prioritization, User Research, Data-Driven Decision-Making, Business Analytics, Persona Development, Stakeholder Communications, Customer Insights, Analytics, Presentations, Quantitative Research

    Intermediate · Course · 1 - 4 Weeks

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    EDUCBA

    Chef Infrastructure Automation & DevOps Configuration

    Skills you'll gain: Chef (Configuration Management Tool), Scalability, Infrastructure as Code (IaC), Apache, IT Automation, Virtual Machines, Amazon Web Services, Amazon Elastic Compute Cloud, CI/CD, Application Deployment, Cloud Computing, Systems Administration, Nginx, Full-Stack Web Development, Continuous Deployment, Servers, Ruby (Programming Language), Remote Access Systems, Package and Software Management, Service Management

    Beginner · Specialization · 1 - 3 Months

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    Creo Incubator

    ريادة الأعمال: توليد الأفكار واستكشاف الأساسيات

    Skills you'll gain: Design Thinking, Value Propositions, Ideation, Business Modeling, Entrepreneurship, Lean Methodologies, Creative Thinking, Problem Solving, Innovation, Growth Mindedness, New Product Development, Adaptability, Critical Thinking, Customer Analysis

    Beginner · Course · 1 - 3 Months

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    Coursera

    Track & Optimize AI Traffic Flow

    Skills you'll gain: Marketing Analytics, Web Analytics, Google Gemini, Marketing Strategies, AI Enablement, Data Storytelling, Data Analysis, User Flows, ChatGPT, Digital Media Strategy, Analytics, Data-Driven Decision-Making, Customer Analysis, Process Analysis, Performance Metric

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    Excel: Statistical Analysis and Data Transformation

    Skills you'll gain: Data Transformation, Microsoft Excel, Sampling (Statistics), Data Cleansing, Statistical Visualization, Data Analysis, Statistical Analysis, Data Integration, Data Import/Export, Microsoft Office, Microsoft 365, Productivity Software

    Mixed · Course · 1 - 4 Weeks

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    EDUCBA

    Master Zoho Books: Analyze, Manage & Automate Accounting

    Skills you'll gain: Accounting Software, Financial Reporting, Business Reporting, Management Reporting, Project Accounting, Bookkeeping, Standard Accounting Practices, Accounting, Small Business Accounting, Ledgers (Accounting), General Accounting, Software As A Service, Expense Management, Order Management, Billing, Billing & Invoicing, Invoicing, System Configuration, Inventory Management System, Payment Processing

    Beginner · Course · 1 - 3 Months

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    Logical Operations

    Effective Business Writing

    Skills you'll gain: Business Writing, Business Correspondence, Proposal Writing, Proposal Development, Target Audience, Business Communication, Report Writing, Writing, Concision, Persuasive Communication, Communication, Writing and Editing, Tactfulness, Diplomacy, Customer Complaint Resolution, Organizational Skills, Grammar, Communication Strategies, Editing, Proofreading

    Mixed · Course · 1 - 3 Months

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    Microsoft

    Advanced DAX and Performance Optimization

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Performance Tuning, Performance Analysis, Microsoft Excel, Time Series Analysis and Forecasting, Microsoft Copilot, Business Intelligence, Data Modeling, Data Manipulation, Business Metrics, Interactive Data Visualization

    Intermediate · Course · 1 - 3 Months

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    Google Cloud

    Generative AI Leader 学習プログラム

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Responsible AI, AI Security, Generative AI, Google Workspace, Retrieval-Augmented Generation, Gemini, AI Enablement, Google Cloud Platform, Large Language Modeling, AI Product Strategy, AI Workflows, Tool Calling, Unstructured Data, Productivity Software, Artificial Intelligence, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Microsoft

    Microsoft Power BI Developer and Architect

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Interactive Data Visualization, Data Modeling, Azure Synapse Analytics, Microsoft Azure, Business Reporting, Database Design, Data Lakes, Business Intelligence, Enterprise Architecture, Enterprise Security, Data Governance, Data Management, Performance Analysis, Solution Architecture, Governance, Analytics, Automation, Regulation and Legal Compliance

    Intermediate · Professional Certificate · 3 - 6 Months

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    Macquarie University

    Strategising: Management for Global Competitive Advantage

    Skills you'll gain: Design Thinking, Business Strategy, Supply Chain, Strategic Thinking, Supply Chain Planning, Business Ethics, Supply Chain Management, Business Modeling, Corporate Sustainability, Sustainable Business, Customer Analysis, Strategic Planning, Organizational Strategy, Strategic Marketing, Emerging Technologies, Growth Strategies, Strategic Sourcing, Innovation, Corporate Strategy, Environmental Social And Corporate Governance (ESG)

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    Beginner · Specialization · 3 - 6 Months

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    Google Cloud

    Introdução ao Gemini Enterprise

    Skills you'll gain: Google Gemini, Authentications, Application Deployment, Google Cloud Platform, Generative AI Agents, Authorization (Computing), AI Enablement, Data Security, Large Language Modeling, Enterprise Security, Agentic systems, Enterprise Application Management, Data Access, LLM Application, Data Integration, Cloud Security

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • Present Insights: Drive Prioritization with Data Stories: Coursera
  • Chef Infrastructure Automation & DevOps Configuration: EDUCBA
  • ريادة الأعمال: توليد الأفكار واستكشاف الأساسيات: Creo Incubator
  • Track & Optimize AI Traffic Flow: Coursera
  • Excel: Statistical Analysis and Data Transformation: Logical Operations
  • Master Zoho Books: Analyze, Manage & Automate Accounting: EDUCBA
  • Effective Business Writing: Logical Operations
  • Advanced DAX and Performance Optimization: Microsoft
  • Generative AI Leader 学習プログラム: Google Cloud
  • Microsoft Power BI Developer and Architect: Microsoft

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Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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