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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Edureka

    System Integration, UI & Performance Testing

    Skills you'll gain: Browser Compatibility, Performance Testing, Security Testing, Integration Testing, System Testing, API Testing, Development Environment, Software Testing, User Acceptance Testing (UAT), Acceptance Testing, Scenario Testing, Test Tools, Functional Testing, Test Automation, Responsive Web Design, Vulnerability Scanning, Web Applications, Docker (Software), Verification And Validation, Python Programming

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Generative AI, Google Cloud Platform, AI Enablement, AI Product Strategy, Google Workspace, Responsible AI, Customer Engagement, AI Workflows, Agentic systems, AI Security, Google Docs, Organizational Strategy, Cloud Infrastructure, Cloud Computing, Artificial Intelligence, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Microsoft

    Modern Data Architecture Fundamentals with Microsoft Fabric

    Skills you'll gain: Data Architecture, Microsoft Azure, Data Lakes, Enterprise Architecture, Data Warehousing, Data Integration, Virtualization, Cloud Storage, Data Transformation, Data Governance, Real Time Data, Scalability

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft Business Analyst

    Skills you'll gain: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis

    4.6
    Rating, 4.6 out of 5 stars
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    1.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    Coursera

    Jira: Plan, Verify, and Deliver

    Skills you'll gain: User Story, Quality Assurance, Jira (Software), Agile Methodology, Verification And Validation, Product Quality (QA/QC), Quality Assessment, Agile Project Management, Sprint Planning, Workflow Management, Project Estimation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    G

    Google

    Diseño de Experiencia del Usuario (UX) de Google

    Skills you'll gain: Storyboarding, User Experience Design, Design Reviews, Figma (Design Software), UI/UX Research, Graphic and Visual Design, Wireframing, User Story, Usability Testing, Information Architecture, Mockups, Adobe XD, Ideation, Responsive Web Design, Layout Design, User Experience, Design Elements And Principles, User Research, User Interface and User Experience (UI/UX) Design, User Centered Design

    4.8
    Rating, 4.8 out of 5 stars
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    5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    Coursera

    Getting Started with Jira

    Skills you'll gain: Sprint Planning, Work Breakdown Structure, Jira (Software), Dashboard, Sprint Retrospectives, User Story, Verification And Validation, Quality Assurance, Issue Tracking, Software Testing, Data Visualization, Test Planning, Workflow Management, Project Management, Data-Driven Decision-Making, Continuous Improvement Process, Kanban Principles, Agile Methodology, Capacity Planning, Root Cause Analysis

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
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    Packt

    Machine Learning for Absolute Beginners - Level 1

    Skills you'll gain: Generative AI, Responsible AI, Large Language Modeling, Data Ethics, Machine Learning, Applied Machine Learning, Artificial Intelligence, Supervised Learning, Predictive Modeling, Artificial Neural Networks, Unsupervised Learning, Deep Learning, Reinforcement Learning

    Beginner · Course · 1 - 3 Months

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    LearnQuest

    Advancing Sales Team Impact

    Skills you'll gain: Customer Engagement, Sales Training, Employee Retention, Sales Enablement, Sales Management, Innovation, Sales Strategy, Sales, Sales Development, Sales Territory Management, Stress Management, Team Building, Professional Networking, Technical Sales, Growth Strategies, Market Opportunities, Continuous Improvement Process, Constructive Feedback, Personalized Service, Resilience

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Packt

    How to Make Your Voice Heard & Articulating Your Value

    Skills you'll gain: Communication Strategies, Constructive Feedback, Business Communication, Executive Presence

    Beginner · Course · 1 - 3 Months

  • Status: New
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    Coursera

    Google Analytics: Reports & Traffic Analysis

    Skills you'll gain: Google Analytics, Marketing Effectiveness, Smart Goals, Web Analytics and SEO, Advertising Campaigns, Google Ads, Adobe Analytics, Web Analytics, Marketing Analytics, Goal Setting, Search Engine Optimization, Marketing Strategies, Customer Insights, Campaign Management, Performance Reporting, Target Audience, Business Reporting, Key Performance Indicators (KPIs), Performance Analysis, Data-Driven Decision-Making

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
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    Scrum Alliance

    Agile for the Modern Product Manager

    Skills you'll gain: Prompt Engineering, User Story, Responsible AI, Business Metrics, Agile Product Development, Performance Metric, Performance Measurement, Prompt Engineering Tools, Data-Driven Decision-Making, Data Storytelling, Key Performance Indicators (KPIs), Team Building, AI Workflows, Technical Communication, Product Planning, Brainstorming, Agile Project Management, Agile Methodology, Generative AI, Project Management

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • System Integration, UI & Performance Testing: Edureka
  • Generative AI Leader: Google Cloud
  • Modern Data Architecture Fundamentals with Microsoft Fabric: Microsoft
  • Microsoft Business Analyst: Microsoft
  • Jira: Plan, Verify, and Deliver: Coursera
  • Diseño de Experiencia del Usuario (UX) de Google: Google
  • Getting Started with Jira: Coursera
  • Machine Learning for Absolute Beginners - Level 1: Packt
  • Advancing Sales Team Impact: LearnQuest
  • How to Make Your Voice Heard & Articulating Your Value: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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