Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Generative AI, Business Analytics, Analytics, Data Quality, Data Integration, AI Product Strategy, Business Workflow Analysis, Process Optimization, Responsible AI, Data Analysis, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Program Evaluation, School Psychology, Higher Education, Education and Training, Child Development, Curriculum Planning, Goal Setting, Self-Awareness, Emotional Intelligence, Pedagogy, Social Skills, Empathy
Advanced · Course · 1 - 3 Months
Khalifa University
Skills you'll gain: Environment Health And Safety, Safety Training, Accident Prevention, Occupational Health, Safety Standards, Hazard Analysis, Legal Risk, Risk Management, Safety Audits, Regulatory Compliance
Beginner · Course · 1 - 4 Weeks

ESSEC Business School
Skills you'll gain: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, User Experience Design, Brainstorming, Public Administration, Public Policies, Experimentation, User Research, Case Studies, Stakeholder Engagement, Qualitative Research
Beginner · Course · 1 - 4 Weeks

Intel
Skills you'll gain: AI Enablement, AI Product Strategy, Artificial Intelligence, Technology Strategies, Company, Product, and Service Knowledge, Customer experience strategy (CX), Emerging Technologies, B2B Sales, Computer Hardware
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Ruby (Programming Language), Object Oriented Programming (OOP), Object Oriented Design, Computer Programming, Programming Principles, Functional Design, Computational Thinking, Software Design Patterns, Theoretical Computer Science, Computer Science, Debugging
Mixed · Course · 1 - 3 Months

Skills you'll gain: Apache Maven, File I/O, Data Import/Export, Object Oriented Programming (OOP), JSON, Java Programming, Debugging, Object Oriented Design, JUnit, Software Documentation, Data Structures, Computer Programming, Restful API, Integrated Development Environments, Java, Programming Principles, Data Validation, Network Protocols, Unit Testing, Computer Science
Beginner · Specialization · 3 - 6 Months

Sapienza University of Rome
Skills you'll gain: Ancient History, 3D Modeling, Scientific Methods, Anthropology, Investigation, Data Modeling, Cultural Diversity, Case Studies, Art History, Research, Timelines, Data Management
Mixed · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Business Workflow Analysis, Business Process Automation, AI Workflows, Agentic Workflows, Generative AI Agents, AI Orchestration, Automation, Model Deployment, Robotic Process Automation, AI Enablement, Performance Measurement, Generative AI, Tool Calling, No-Code Development, Responsible AI, LLM Application, Process Optimization, MLOps (Machine Learning Operations), System Monitoring
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Data Engineering, Data Pipelines, Data Transformation, Extract, Transform, Load, Data Integration, Data Warehousing, Software Development Tools, Data Import/Export, Stored Procedure, SQL, Data Analysis, GitHub, Microsoft Visual Studio, Command-Line Interface
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Simulation and Simulation Software, Systems Thinking, Data Sharing, Data Modeling, Systems Design, Mathematical Modeling, Interactive Data Visualization, Biology, Environment, Storytelling
Beginner · Guided Project · Less Than 2 Hours

University of California, Davis
Skills you'll gain: Prompt Engineering, Generative AI, Anthropic Claude, Responsible AI, ChatGPT, LLM Application, Data Ethics, AI Enablement, Artificial Intelligence, Artificial Neural Networks, Brainstorming, Machine Learning, Deep Learning, Information Privacy
Beginner · Course · 1 - 4 Weeks