CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.
University of Illinois Urbana-Champaign
Skills you'll gain: Risk Management, Enterprise Risk Management (ERM), Risk Analysis, Risk Control, Data Visualization, Data Presentation, Tableau Software, Empathy, Cybersecurity, Data-Driven Decision-Making, Dashboard, Stakeholder Analysis, Diversity Equity and Inclusion Initiatives, Persuasive Communication, Communication, Algorithms
Build toward a degree
Beginner · Course · 1 - 3 Months

Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Leadership, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Negotiation, Communication, Intercultural Competence, Stakeholder Management, Process Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Product Lifecycle Management, Product Planning, Product Strategy, Product Management, AI Product Strategy, Product Improvement, Strategic Planning, Business Process, Business Strategy, Technology Strategies, Innovation, Project Implementation, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Team Building, Agile Project Management, Sprint Planning, Agile Software Development, Backlogs, Team Management, Agile Methodology, Sprint Retrospectives, Project Risk Management, Project Management, Meeting Facilitation, Stakeholder Engagement, Continuous Improvement Process
Intermediate · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Product Lifecycle Management, Product Development, Content Marketing, Product Management, New Product Development, Product Marketing, Brand Strategy, Brand Management, Marketing Channel, Strategic Marketing, Marketing, Market Dynamics
Beginner · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Interpersonal Communications, Social Skills, Communication, Assertiveness, Business Communication, Constructive Feedback, Empathy, Active Listening, Verbal Communication Skills, Employee Performance Management, Leadership, Leadership Development
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Product Management, Go To Market Strategy, Product Planning, User Experience, Market Analysis, Revenue Management, Product Lifecycle Management, UI/UX Strategy, Product Roadmaps, Product Design, Product Strategy, Sprint Retrospectives, User Interface and User Experience (UI/UX) Design, Marketing Analytics, Product Testing, Sprint Planning, A/B Testing, Driving engagement, Agile Methodology, Stakeholder Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Canva (Software), Graphic Design, Design, Graphic and Visual Design, Color Matching, Branding, Marketing Materials
Beginner · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Employee Engagement, Professional Development, Mentorship, Influencing, Business Communication, Strategic Communication, Social Skills, Storytelling, Coaching, Talent Management, Branding, Personal Development, Professional Networking, Strategic Leadership, Adaptability, Lifelong Learning, Self-Awareness, Goal Setting
Beginner · Course · 1 - 3 Months

Skills you'll gain: Marketing Budgets, Advertising Campaigns, Campaign Management, Search Engine Marketing, Online Advertising, Social Media Campaigns, Facebook, Paid media, Digital Advertising, Budget Management, Advertising, Account Management, Target Audience, User Accounts, Organizational Skills
Beginner · Guided Project · Less Than 2 Hours
University of Illinois Urbana-Champaign
Skills you'll gain: Virtual Teams, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Team Management, Teamwork, Negotiation, Communication Strategies, Leadership and Management, Diversity Awareness, Conflict Management, Business Leadership, Leadership, Communication, Non-Verbal Communication
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Business Modeling, Collaborative Software, Business Planning, Business Development, Presentations, Entrepreneurship, Process Mapping, Brainstorming, Business Strategy, Data Visualization
Beginner · Guided Project · Less Than 2 Hours