CRM is an acronym for customer relationship management, which is a process, methodology, and cloud-based technology used in small to large organizations to manage interactions with customers. At the heart of CRM is the philosophy of putting the customer first. Companies use a CRM system to manage a database for business leads and contacts, organize customer data, track customer interactions, and hopefully improve its profitability from efficient use of this tool. A good CRM system gives companies a strategy for the future and a platform to help them strive for targets for their sales, business objectives, and profitability. CRM can also be used within companies to build relationships and streamline processes in internal groups like customer service, human resources, software development, and supply chain management.

Why is it valuable to learn CRM?

It's valuable to learn CRM to gain a fundamental understanding of data management, data security, and the steps involved for companies to communicate with customers. You may learn the ins and outs of branding, marketing tools, and sales promotions techniques to create sales with customers. If you have an interest in working in a company’s sales and marketing area, you may likely be required to have a thorough understanding of what CRM is, how it works, and how you can help a company with its use.

What jobs can I get from learning CRM?

The types of jobs you can get with knowing Customer Relationship Management (CRM) may include roles in customer success, customer support, and client relationships. Other jobs in marketing require knowledge of CRM as part of its work, including content marketer, product marketing, and client success manager. If you have experience working with the CRM platform Salesforce, you may have a greater chance of finding a CRM job, as Salesforce is the dominant leader in the CRM market, making up over 30 percent of the market .

How can taking online courses help me learn CRM?

Taking online courses for CRM knowledge can help you understand the importance of maintaining a record of customer communications in business. Learning CRM in online courses could help you learn about the software and associated tools used in modern customer data collection. You may also learn how to make better business decisions and use sharper marketing tactics as a result of having a history of customer analytics. When you learn CRM, you may be equipping yourself with skills in product marketing and customer success that you can use in other jobs that you may work.

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153 results for "crm"

Salesforce
Sales and CRM Overview
Skills you'll gain: Customer Relationship Management, Sales, Sales Systems, Marketing, Salesforce, B2B Sales, Business Psychology, Collaboration, Communication, Customer Success, Databases, Human Learning, Leadership and Management, Social Media, Advertising Sales, Business Analysis, Cloud Computing, Cloud Platforms, Digital Marketing, Entrepreneurship, Finance, Influencing, Market Research, Marketing Management, Operations Management, Research and Design, Software As A Service, Spreadsheet Software, Strategy and Operations
4.6
(530 reviews)
Beginner · Course · 1-4 Weeks
Salesforce
Salesforce Sales Operations
Skills you'll gain: Sales, Salesforce, Customer Relationship Management, Sales Systems, Leadership and Management, Marketing, Operations Management, Strategy and Operations, Account Management, Customer Success, Communication, Finance, Marketing Management, Prospecting and Qualification, B2B Sales, Business Analysis, Business Psychology, Collaboration, Data Visualization, Data Visualization Software, Databases, Human Learning, Social Media, Advertising Sales, Business Development, Business Intelligence, Change Management, Cloud Computing, Cloud Platforms, Contract Management, Customer Analysis, Customer Support, Data Analysis, Data Analysis Software, Digital Marketing, Entrepreneurship, Influencing, Market Analysis, Market Research, Negotiation, Plot (Graphics), Research and Design, Software As A Service, Spreadsheet Software, Statistical Visualization, Strategy, Supply Chain and Logistics
4.6
(702 reviews)
Beginner · Professional Certificate · 3-6 Months
Tecnológico de Monterrey
Leadership and Critical Thinking
Skills you'll gain: Leadership and Management, Leadership Development, Human Resources, Business Psychology, Entrepreneurship, Communication, Business Analysis, Critical Thinking, People Development, Problem Solving, Research and Design, Business Communication, Emotional Intelligence, Decision Making, Organizational Development, Resilience, Strategy and Operations, Customer Relationship Management, Employee Relations, People Management, Change Management, FinTech, Finance, Marketing
4.4
(85 reviews)
Advanced · Specialization · 1-3 Months
University of Pennsylvania
AI For Business
Skills you'll gain: Machine Learning, Entrepreneurship, Leadership and Management, Strategy and Operations, Machine Learning Algorithms, Finance, Data Management, Theoretical Computer Science, Applied Machine Learning, Data Analysis, Business Analysis, Human Resources, Marketing, Artificial Neural Networks, Deep Learning, Computational Thinking, Computer Programming, Accounting, Algorithms, People Management, Regulations and Compliance, Sales, Big Data, Data Mining, Data Warehousing, Feature Engineering, Natural Language Processing, Reinforcement Learning, Audit, BlockChain, Business Transformation, Clinical Data Management, Customer Analysis, Customer Relationship Management, Customer Success, Database Administration, Databases, Decision Making, Financial Analysis, Innovation, Research and Design, Security Engineering, Software Security, Strategy
4.6
(130 reviews)
Beginner · Specialization · 3-6 Months
Google
Google Digital Marketing & E-commerce
Skills you'll gain: Digital Marketing, Marketing, Marketing Management, Media Strategy & Planning, Sales, E-Commerce, Communication, Data Analysis, Social Media, Search Engine Optimization, Advertising, Leadership and Management, Strategy and Operations, Business Communication, Customer Success, Professional Development, Research and Design, Survey Creation, Data Visualization, Entrepreneurship, Persona Research, Storytelling, Strategy, Web Design, Web Development, Web Development Tools, Brand Management, Writing, Accounting, Algorithms, Back-End Web Development, Benefits, Big Data, Business Analysis, Cloud Computing, Computer Networking, Customer Relationship Management, Customer Support, Data Management, Data Mining, Finance, Financial Analysis, General Statistics, Human Computer Interaction, Human Resources, Influencing, Market Analysis, Market Research, Mathematical Theory & Analysis, Mathematics, Microsoft Excel, Networking Hardware, Planning, Probability & Statistics, Public Relations, Shipping and Receiving, Software As A Service, Software Engineering, Software Testing, Supply Chain and Logistics, Theoretical Computer Science, User Experience
4.8
(10.8k reviews)
Beginner · Professional Certificate · 3-6 Months
University of Virginia
Marketing Analytics
Skills you'll gain: Marketing, Business Analysis, Market Analysis, Brand Management, Communication, Customer Analysis, Market Research, Marketing Management, Research and Design, Benefits, Change Management, Compensation, Conflict Management, Correlation And Dependence, Customer Relationship Management, Digital Marketing, FinTech, Finance, Financial Management, HR Tech, Human Resources Operations, Investment Management, Leadership Development, Marketing Design, Mergers & Acquisitions, Payments, Probability & Statistics, Professional Development, Recruitment, Regression, Regulations and Compliance, Risk Management, Securities Sales, Securities Trading, Statistical Analysis, Talent Management, Underwriting, Entrepreneurship, Experiment, General Statistics, Leadership and Management, Sales, Strategy, Strategy and Operations
4.7
(6.2k reviews)
Beginner · Course · 1-3 Months
University of Illinois at Urbana-Champaign
Developing a Winning Marketing Strategy
Skills you'll gain: Communication, Marketing, Marketing Management, Brand Management, Behavioral Economics, Business Analysis, Business Psychology, Customer Analysis, Entrepreneurship, Leadership and Management, Market Analysis, Market Research, Research and Design, Sales, Strategy, Strategy and Operations
4.8
(1.6k reviews)
Mixed · Course · 1-3 Months
University of Maryland, College Park
Innovation for Entrepreneurs: From Idea to Marketplace
Skills you'll gain: Entrepreneurship, Innovation, Research and Design, Leadership and Management, Business Analysis, Customer Analysis, Market Research, Marketing, Business Design, Business Development, Customer Relationship Management, Finance, Sales, Strategy and Operations, Business Psychology, Collaboration, Communication, Design and Product, Human Resources, Market Analysis, People Development, People Management, Product Design, Product Development, Strategy
4.6
(647 reviews)
Mixed · Course · 1-3 Months

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In summary, here are 10 of our most popular crm courses

Introduction to CRM with HubSpot: Coursera Project Network
Sales and CRM Overview: Salesforce
Salesforce Sales Operations: Salesforce
Leadership and Critical Thinking: Tecnológico de Monterrey
AI For Business: University of Pennsylvania
Google Digital Marketing & E-commerce: Google
Marketing Analytics: University of Virginia
Introduction au CRM avec HubSpot: Coursera Project Network
Introducción a CRM con HubSpot: Coursera Project Network
Crea tu primer embudo de conversión y CRM con HubSpot: Coursera Project Network

Frequently Asked Questions about Crm

CRM is an acronym for customer relationship management, which is a process, methodology, and cloud-based technology used in small to large organizations to manage interactions with customers. At the heart of CRM is the philosophy of putting the customer first. Companies use a CRM system to manage a database for business leads and contacts, organize customer data, track customer interactions, and hopefully improve its profitability from efficient use of this tool. A good CRM system gives companies a strategy for the future and a platform to help them strive for targets for their sales, business objectives, and profitability. CRM can also be used within companies to build relationships and streamline processes in internal groups like customer service, human resources, software development, and supply chain management.‎
It's valuable to learn CRM to gain a fundamental understanding of data management, data security, and the steps involved for companies to communicate with customers. You may learn the ins and outs of branding, marketing tools, and sales promotions techniques to create sales with customers. If you have an interest in working in a company’s sales and marketing area, you may likely be required to have a thorough understanding of what CRM is, how it works, and how you can help a company with its use.‎
The types of jobs you can get with knowing Customer Relationship Management (CRM) may include roles in customer success, customer support, and client relationships. Other jobs in marketing require knowledge of CRM as part of its work, including content marketer, product marketing, and client success manager. If you have experience working with the CRM platform Salesforce, you may have a greater chance of finding a CRM job, as Salesforce is the dominant leader in the CRM market, making up over 30 percent of the market.‎
Taking online courses for CRM knowledge can help you understand the importance of maintaining a record of customer communications in business. Learning CRM in online courses could help you learn about the software and associated tools used in modern customer data collection. You may also learn how to make better business decisions and use sharper marketing tactics as a result of having a history of customer analytics. When you learn CRM, you may be equipping yourself with skills in product marketing and customer success that you can use in other jobs that you may work.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

Filter by

153 results for "crm"

Introduction to CRM with HubSpot

Sales and CRM Overview

Salesforce Sales Operations

Leadership and Critical Thinking

AI For Business

Google Digital Marketing & E-commerce

Marketing Analytics

Introduction au CRM avec HubSpot

Introducción a CRM con HubSpot

Crea tu primer embudo de conversión y CRM con HubSpot

Developing a Winning Marketing Strategy

Innovation for Entrepreneurs: From Idea to Marketplace

Searches related to crm

In summary, here are 10 of our most popular crm courses

Frequently Asked Questions about Crm

What is CRM?‎

Why is it valuable to learn CRM?‎

What jobs can I get from learning CRM?‎

How can taking online courses help me learn CRM?‎

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Filter by

153 results for "crm"

Searches related to crm

In summary, here are 10 of our most popular crm courses

Frequently Asked Questions about Crm

What is CRM?‎

Why is it valuable to learn CRM?‎

What jobs can I get from learning CRM?‎

How can taking online courses help me learn CRM?‎

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Start or advance your career

Popular Courses and Certifications

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Earn a degree or certificate online

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