About this Course

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Start instantly and learn at your own schedule.
Course 1 of 4 in the
Flexible deadlines
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Beginner Level

This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.

Approx. 21 hours to complete
English

What you will learn

  • Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.

  • Articulate use cases for how Salesforce can provide value to sales teams.

  • Navigate Trailhead, the official learning platform of Salesforce.

  • Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.

Skills you will gain

CRMSales OperationsSalesSalesforce Sales CloudSalesforce
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 1 of 4 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level

This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.

Approx. 21 hours to complete
English

Offered by

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Salesforce

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Pathstream

Syllabus - What you will learn from this course

Week
1

Week 1

6 hours to complete

Salesforce for Business

6 hours to complete
6 videos (Total 20 min), 16 readings, 4 quizzes
Week
2

Week 2

4 hours to complete

The Sales Process

4 hours to complete
4 videos (Total 10 min), 12 readings, 4 quizzes
Week
3

Week 3

4 hours to complete

Data that Matters in CRM

4 hours to complete
2 videos (Total 4 min), 9 readings, 3 quizzes
Week
4

Week 4

7 hours to complete

The Sales Cloud

7 hours to complete
6 videos (Total 17 min), 14 readings, 5 quizzes

About the Salesforce Sales Operations Professional Certificate

Salesforce Sales Operations

Frequently Asked Questions

More questions? Visit the Learner Help Center.