This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
This course is part of the Salesforce Sales Operations Professional Certificate
Offered By
About this Course
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- CRM
- Sales Operations
- Sales
- Salesforce Sales Cloud
- Salesforce
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
Offered by
Syllabus - What you will learn from this course
Salesforce for Business
The Sales Process
Data that Matters in CRM
The Sales Cloud
Reviews
- 5 stars76.96%
- 4 stars15.53%
- 3 stars3.14%
- 2 stars0.69%
- 1 star3.66%
TOP REVIEWS FROM SALES AND CRM OVERVIEW
really enjoyed the way information was presented. Clear instructions, supported guided training. T hank you
This course provokes thoughts and critical thinking in Customer Relationship Management using Salesforce - sales and service cloud (Software as a Service).
I enjoyed the experiential learnign that took place in Week 4. It solidified the ideas and material from the other weeks.
Great course, starts with basics of sales and finishes with intro to Salesforce and CRM, can't wait to dive deeper!
About the Salesforce Sales Operations Professional Certificate

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