Microsoft
Introduction to Microsoft Dynamics 365
Microsoft

Introduction to Microsoft Dynamics 365

Taught in English

Some content may not be translated

4,885 already enrolled

Course

Gain insight into a topic and learn the fundamentals

 Microsoft

Instructor: Microsoft

4.5

(24 reviews)

Beginner level

Recommended experience

10 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace

Details to know

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Assessments

8 quizzes

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Earn 50% off your Microsoft Dynamics 365 Fundamentals MB-910 Certification Exam

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There are 7 modules in this course

After completion of this week, you will be able to discuss key capabilities of Dynamics 365. This includes marketing, sales, and service capabilities within the platform.

What's included

2 videos1 reading1 discussion prompt

After completion of this week, you will be able to discuss key capabilities of Dynamics 365 Marketing. This includes generating and scoring leads, using customer journeys to automate activities, email marketing, event management, and the use of Dynamics 365 Customer Insights and Customer Voice.

What's included

11 videos11 readings2 quizzes1 discussion prompt

After completion of this week, you will be able to discuss key capabilities of Dynamics 365 Sales. This includes qualifying leads, the opportunity management process, order and invoice management, and the capabilities of Dynamics 365 Sales Insights and LinkedIn Sales Navigator.

What's included

13 videos9 readings2 quizzes2 discussion prompts

After completion of this week, you will be able to discuss key capabilities of Dynamics 365 Customer Service. This includes case lifecycle, using queues to manage work, historical analysis, and the capabilities of Omnichannel for Customer Service.

What's included

12 videos7 readings1 quiz1 discussion prompt

After completion of this week, you will be able to discuss key capabilities of Dynamics 365 Field Service. This includes the work order lifecycle, resource and scheduling processes, and scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO).

What's included

16 videos9 readings2 quizzes2 discussion prompts

After completion of this week, you will be able to integrate customer engagement features and options with Dynamics 365. This includes the Dynamics 365 customer engagement apps, built-in reporting capabilities, and integration of Microsoft Teams, Excel, Word, and Outlook. You will also conduct data analysis using Power BI.

What's included

7 videos7 readings1 quiz2 discussion prompts

After completion of this week, you will be able to integrate all of your course concepts into successful use of Microsoft Dynamics 365.

What's included

1 video

Instructor

Instructor ratings
4.4 (11 ratings)
 Microsoft
Microsoft
69 Courses644,479 learners

Offered by

Microsoft

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