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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Salesforce Fundamentals and Setup

    Skills you'll gain: Salesforce, Customer Relationship Management, Data Migration, Data Management, System Configuration, Workflow Management, Data Validation, Cloud Computing, Business Reporting, Business Process Automation, User Accounts, Data Modeling, Administration, Role-Based Access Control (RBAC), Data Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    The Evolution of Video Editing Techniques

    Skills you'll gain: Video Editing, Post-Production, Storyboarding, Editing, Video Production, Cinematography, Animations, Storytelling, Writing and Editing, Music, Typography, Creative Problem-Solving, Communication

    4.3
    Rating, 4.3 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    R

    Rice University

    Key Concepts in Organizational DE&I

    Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Workplace inclusivity, Cultural Diversity, Organizational Development, Organizational Change, Human Resource Policies, Business Ethics, Empathy & Emotional Intelligence

    4.8
    Rating, 4.8 out of 5 stars
    ·
    70 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Demand Planning in RStudio: Create Demand Forecast

    Skills you'll gain: Demand Planning, Customer Demand Planning, Supply Chain Planning, Production Planning, Forecasting, Time Series Analysis and Forecasting, Trend Analysis, Inventory Management System, Data Analysis, R Programming, Data Visualization, R (Software), Model Evaluation

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Agentes de IA generativa: transforma tu organización

    Skills you'll gain: AI Enablement, AI Orchestration, Continuous Improvement Process, Organizational Change, Large Language Modeling, Customer Engagement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Securing AI and Advanced Topics

    Skills you'll gain: Generative Adversarial Networks (GANs), AI Security, Generative AI, Fraud detection, Model Evaluation, Feature Engineering, Cybersecurity, Cyber Security Strategy, Data Preprocessing, Anomaly Detection, Security Testing, Applied Machine Learning, Reinforcement Learning, Performance Tuning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    MD-102: Endpoint Administrator

    Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Operating System Administration, Azure Active Directory, Windows PowerShell, Group Policy, Enterprise Application Management, Identity and Access Management, Cloud Applications, Enterprise Security, Mobile Security, System Configuration, Security Management, Microsoft Azure, User Provisioning, Android (Operating System), Patch Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    29 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Building Intelligent Troubleshooting Agents

    Skills you'll gain: Large Language Modeling, Natural Language Processing, LLM Application, Generative AI Agents, Prompt Engineering, Test Case, Agentic systems, User Interface (UI), Artificial Intelligence and Machine Learning (AI/ML), Performance Testing, Debugging, Applied Machine Learning, Artificial Intelligence, Machine Learning Algorithms, Classification Algorithms, Decision Support Systems, Model Evaluation, Performance Tuning

    4.2
    Rating, 4.2 out of 5 stars
    ·
    15 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Michigan

    Introduction to 3D Printing with Metals

    Skills you'll gain: Manufacturing Processes, Augmented Reality, 3D Modeling, Materials science, Mechanical Design, Industrial Design, Industrial Engineering, Production Process

    4.8
    Rating, 4.8 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Cybersecurity for Data Science

    Skills you'll gain: Data Security, Cybersecurity, Data Ethics, Authentications, Data Encryption Standard, Computer Security Awareness Training, Cryptography, Information Assurance, Cyber Security Policies, Cyber Threat Intelligence, Authorization (Computing), Security Controls, Information Privacy, Encryption, Security Awareness, Human Factors (Security), Risk Analysis, Problem Solving, Communication

    Build toward a degree

    3.6
    Rating, 3.6 out of 5 stars
    ·
    29 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    B

    Board Infinity

    Generative AI in Finance

    Skills you'll gain: Responsible AI, Fraud detection, Financial Analysis, Risk Modeling, Financial Regulations, Lending and Underwriting

    3.8
    Rating, 3.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create your UX portfolio with Adobe Portfolio

    Skills you'll gain: Adobe Creative Cloud, Web Content, Digital Publishing, Content Creation, Multimedia, Information Architecture, Layout Design, User Experience Design

    4
    Rating, 4 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

Searches related to customer experience

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1…257258259…559

In summary, here are 10 of our most popular customer experience courses

  • Salesforce Fundamentals and Setup: LearnKartS
  • The Evolution of Video Editing Techniques: University of Colorado Boulder
  • Key Concepts in Organizational DE&I: Rice University
  • Demand Planning in RStudio: Create Demand Forecast: Coursera
  • Agentes de IA generativa: transforma tu organización: Google Cloud
  • Securing AI and Advanced Topics: Johns Hopkins University
  • MD-102: Endpoint Administrator: Packt
  • Building Intelligent Troubleshooting Agents: Microsoft
  • Introduction to 3D Printing with Metals: University of Michigan
  • Cybersecurity for Data Science: University of Colorado Boulder

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