Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Project Management Software, Release Management, Administration, User Interface (UI), System Configuration
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Diversity and Inclusion, Empathy, Cultural Sensitivity, Workplace inclusivity, Social Justice, Cultural Diversity, Social Impact, Cognitive flexibility, Self-Awareness, Innovation, Productivity, Autism Spectrum Disorders
Build toward a degree
Beginner · Course · 1 - 3 Months
Google Cloud
Skills you'll gain: Google Sheets, Spreadsheet Software, Excel Formulas, Excel Macros, Data Visualization, Google Workspace, Business Solutions, Data Analysis Software, Collaborative Software, Data Import/Export, Data Validation
Intermediate · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: Load Balancing, Amazon Web Services, Network Performance Management, Network Architecture, Scalability, TCP/IP, Network Protocols, Servers
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Command-Line Interface, Unix Shell, Unix Commands, Unix, Linux, File Management, File Systems, File I/O, Systems Architecture, Computer Architecture
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Wireframing, Mockups, Web Content, Web Design, Information Architecture, Collaborative Software, User Experience Design
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Peripheral Devices, Virtual Private Networks (VPN), Mac OS, TCP/IP, System Configuration, Apple software proficiency, Network Protocols, Network Administration, Network Support, General Networking, Operating System Administration, Remote Access Systems, Cloud-Based Integration, Apple Hardware proficiency, Hardware Troubleshooting
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Incident Response, Incident Management, Cybersecurity, Human Factors (Security), Security Awareness, Continuous Monitoring, Cyber Security Strategy, Cyber Governance, Computer Security Awareness Training, Culture Transformation, Threat Detection, Organizational Change, Employee Training, Employee Engagement, Communication Strategies
Beginner · Course · 1 - 4 Weeks

ESSEC Business School
Skills you'll gain: Collaboration, Sustainable Development, Decision Making, Business Transformation, Environmental Issue, Social Impact, Socioeconomics, Systems Thinking, Sustainable Business, Economics, Policy, and Social Studies, Adaptability, Community Development, Cultural Diversity, Governance
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Presentations, Proposal Development, Proposal Writing, Value Propositions, Sales Presentations, Solution Sales Engineering, Collaborative Software, Collaboration, Meeting Facilitation
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Miro AI, Collaborative Software, Agile Project Management, Workflow Management, Process Improvement
Beginner · Guided Project · Less Than 2 Hours

Pearson
Skills you'll gain: Git (Version Control System), Package and Software Management, Linux Administration, Containerization, Bash (Scripting Language), Version Control, File Systems, Ubuntu, Linux Servers, Linux, Docker (Software), Operating System Administration, Linux Commands, User Accounts, Command-Line Interface, Shell Script, Firewall, Ansible, Systems Administration, Microsoft Windows
Intermediate · Specialization · 1 - 3 Months