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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • C

    Coursera

    Style Images with CSS

    Skills you'll gain: Cascading Style Sheets (CSS), Responsive Web Design, Browser Compatibility, Hypertext Markup Language (HTML), Web Development Tools, Web Design, Web Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    62 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    CertNexus

    Extract, Transform, and Load Data

    Skills you'll gain: Extract, Transform, Load, Data Migration, Data Manipulation, Data Preprocessing, Data Cleansing, Data Transformation, Data Warehousing, Data Integration, Data Collection, Data Mining, SQL

    4.8
    Rating, 4.8 out of 5 stars
    ·
    37 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Create Employee Management System with When I Work

    Skills you'll gain: Applicant Tracking Systems, Workforce Management, Talent Acquisition, Talent Management, Staff Management, Payroll, Team Management, Timelines, Data Entry, Scheduling

    4.7
    Rating, 4.7 out of 5 stars
    ·
    223 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    IBM

    IBM COBOL Data and File Management

    Skills you'll gain: COBOL (Programming Language), Job Control Language (JCL), IBM DB2, z/OS, Mainframe Computing, Relational Databases, File Management, Data Management, Databases, Database Management Systems, File Systems, Programming Principles, Command-Line Interface, Computer Programming

    3.5
    Rating, 3.5 out of 5 stars
    ·
    51 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Machine Learning with ChatGPT: Image Classification Model

    Skills you'll gain: Model Evaluation, ChatGPT, Keras (Neural Network Library), Applied Machine Learning, Tensorflow, Data Preprocessing, Image Analysis, Machine Learning Methods, Data Import/Export, Machine Learning, Python Programming, Performance Tuning, Artificial Neural Networks

    4.4
    Rating, 4.4 out of 5 stars
    ·
    34 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    A

    AI Business School

    Introduction to AI for sales professionals

    Skills you'll gain: Generative AI, AI Enablement, Responsible AI, Sales Enablement, Risk Management, Sales, Artificial Intelligence, Sales Strategy, Digital Transformation, Innovation, Automation

    4.4
    Rating, 4.4 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    R

    Real Madrid Graduate School Universidad Europea

    Sports Marketing Strategies & Innovation

    Skills you'll gain: Event Planning, Customer Engagement, Marketing, Storytelling, Marketing Strategy and Techniques, Corporate Strategy, Global Marketing, Brand Management, Strategic Communication, Digital Marketing, Sustainability Reporting, Contract Management, E-Commerce, Customer experience improvement, Virtual Teams, Augmented and Virtual Reality (AR/VR), Game Theory, Blockchain, Cross Platform Development, Influencing

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Object Localization with TensorFlow

    Skills you'll gain: Tensorflow, Keras (Neural Network Library), Data Synthesis, Convolutional Neural Networks, Image Analysis, Computer Vision, Artificial Neural Networks, Model Evaluation, Applied Machine Learning, Deep Learning, Machine Learning, Python Programming

    4.3
    Rating, 4.3 out of 5 stars
    ·
    117 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Healthcare Innovation, Design, Entrepreneurship

    Skills you'll gain: Social Determinants Of Health, Community Health, Product Development, Health Systems, Business Modeling, Health Equity, Lean Six Sigma, Market Analysis, Competitive Analysis, Performance Improvement, Process Improvement, Healthcare Industry Knowledge, Stakeholder Analysis, New Product Development, Innovation, Decision Making, Operations Management, Operations, Problem Solving, Leadership

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    9 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Agile Project Management

    Skills you'll gain: Agile Project Management, Scrum (Software Development), Sprint Planning, Emotional Intelligence, Backlogs, Scaled Agile Framework, Negotiation, Sprint Retrospectives, Agile Software Development, Program Management, Brainstorming, Prioritization, User Story, Creative Thinking, Innovation, Project Portfolio Management, Leadership, Organizational Leadership, Problem Solving, Project Controls

    4.1
    Rating, 4.1 out of 5 stars
    ·
    24 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Introduction to Python Functions

    Skills you'll gain: Functional Design, Scripting, Scripting Languages, Python Programming, Data Science, Programming Principles, Computer Programming, Software Engineering

    4.8
    Rating, 4.8 out of 5 stars
    ·
    58 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    OpenAI ChatGPT: Enterprise Solutions Unleashed

    Skills you'll gain: ChatGPT, Data Analysis, OpenAI, Data-Driven Decision-Making, AI Enablement, Generative AI, Analytics, Content Creation, Prompt Engineering, Content Strategy, Artificial Intelligence, Business Intelligence, Customer Support, Customer experience improvement, Automation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Style Images with CSS: Coursera
  • Extract, Transform, and Load Data: CertNexus
  • Create Employee Management System with When I Work: Coursera
  • IBM COBOL Data and File Management: IBM
  • Machine Learning with ChatGPT: Image Classification Model: Coursera
  • Introduction to AI for sales professionals: AI Business School
  • Sports Marketing Strategies & Innovation: Real Madrid Graduate School Universidad Europea
  • Object Localization with TensorFlow: Coursera
  • Healthcare Innovation, Design, Entrepreneurship: University of Illinois Urbana-Champaign
  • Agile Project Management: University of Maryland, College Park

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