Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: AI Enablement, Development Environment, Computer Programming Tools, Prompt Engineering
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Simulations, Microbiology, Biology, Programming Principles, Mathematical Modeling, Computer Programming
Intermediate · Guided Project · Less Than 2 Hours

University of California, Irvine
Skills you'll gain: digital literacy, Systems Development, Data Security, System Design and Implementation, Data Ethics, Cybersecurity, Safety and Security, Information Technology, Information Privacy, Computer Literacy, Software Development Tools, Technology Strategies
Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Generative Adversarial Networks (GANs), AI Security, Generative AI, Fraud detection, Model Evaluation, Feature Engineering, Cybersecurity, Cyber Security Strategy, Data Preprocessing, Anomaly Detection, Security Testing, Applied Machine Learning, Reinforcement Learning, Performance Tuning
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Competitive Analysis, Market Research, Consumer Behaviour, Market Analysis, Target Market, Market Opportunities, User Research, Product Strategy, Customer Insights, Data Analysis, Data Collection, Data-Driven Decision-Making, Business Strategy, Innovation, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Applicant Tracking Systems, Workforce Management, Talent Acquisition, Talent Management, Staff Management, Payroll, Team Management, Timelines, Data Entry, Scheduling
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: MySQL Workbench, Database Design, MySQL, Relational Databases, Database Management, Databases, Database Management Systems, SQL, Data Modeling, Data Import/Export
Beginner · Guided Project · Less Than 2 Hours

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Target Audience, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Value Propositions
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Enterprise Risk Management (ERM), Risk Management Framework, Risk Management, Governance Risk Management and Compliance, Data Ethics, Business Risk Management, Generative AI, AI Enablement, Compliance Management, Risk Mitigation, Risk Analysis, Regulatory Compliance, Governance, Mitigation, Artificial Intelligence, Continuous Monitoring
Intermediate · Course · 1 - 4 Weeks
Starweaver
Skills you'll gain: AI Enablement, Market Opportunities, Scalability, Entrepreneurship, Business Strategy, ChatGPT, Business Process Automation, Business Analysis, Responsible AI, Artificial Intelligence, Cost Reduction, Generative AI, Innovation, Automation, Customer experience improvement
Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Data Analysis Expressions (DAX), Data Ethics, Data Modeling, Data Governance, Data Architecture, Database Design, Power BI, Star Schema, Information Privacy, Data Visualization Software, Data Security, Data Integrity, Snowflake Schema, Relational Databases, Data Cleansing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Experience, User Experience Design, User Research, UI/UX Research, UI/UX Strategy, User Centered Design, Copywriting, Driving engagement, Content Creation, Web Content, Diversity and Inclusion, Storytelling, Writing, Design Thinking, Concision
Intermediate · Course · 1 - 3 Months