About this Course

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Shareable Certificate
Earn a Certificate upon completion
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Start instantly and learn at your own schedule.
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 41 hours to complete
Portuguese (Brazilian)

Skills you will gain

  • Entender as 10 leis do Sucesso do Cliente.
  • Desenvolver e utilizar métricas de Sucesso do Cliente.
  • Segmentar clientes conforme suas características.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 41 hours to complete
Portuguese (Brazilian)

Offered by

Placeholder

Fundação Instituto de Administração

Syllabus - What you will learn from this course

Week
1

Week 1

10 hours to complete

As 10 Leis do Sucesso do Cliente

10 hours to complete
6 videos (Total 39 min), 12 readings, 7 quizzes
Week
2

Week 2

10 hours to complete

Relacionamento com o Cliente

10 hours to complete
6 videos (Total 36 min), 12 readings, 7 quizzes
Week
3

Week 3

11 hours to complete

Domine as Métricas para Ter a Chave do Sucesso

11 hours to complete
6 videos (Total 36 min), 12 readings, 8 quizzes
Week
4

Week 4

10 hours to complete

Co-Criação de Valor: O Sucesso do Cliente é o seu Sucesso

10 hours to complete
6 videos (Total 37 min), 12 readings, 7 quizzes

About the Fundamentos da Gestão do Sucesso do Cliente Specialization

Fundamentos da Gestão do Sucesso do Cliente

Frequently Asked Questions

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