Fundação Instituto de Administração
Fundamentos da Gestão do Sucesso do Cliente Specialization
Fundação Instituto de Administração

Fundamentos da Gestão do Sucesso do Cliente Specialization

Como focar na experiência de seu cliente?. Conheça os principais tópicos em Gestão do Sucesso do Cliente e entenda como a tecnologia pode promover novos modelos de negócios e uma melhor experiência a seus clientes.

Taught in Portuguese (Brazil)

Carlos Alves

Instructor: Carlos Alves

Included with Coursera Plus

Specialization - 4 course series

Get in-depth knowledge of a subject

4.8

(20 reviews)

Beginner level
No prior experience required
3 months at 10 hours a week
Flexible schedule
Learn at your own pace

Specialization - 4 course series

Get in-depth knowledge of a subject

4.8

(20 reviews)

Beginner level
No prior experience required
3 months at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Fundação Instituto de Administração
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Specialization - 4 course series

What you'll learn

Skills you'll gain

Category: Desenvolver habilidades de atendimento ao cliente.
Category: Identificar oportunidades de atendimento ao cliente alinhadas ao negócio.
Category: Estabelecer novos modelos de negócios.

What you'll learn

Skills you'll gain

Category: Mindset ágil no atendimento ao cliente.
Category: Alinhar produtos / serviços e expectativas dos clientes.
Category: Desenvolver habilidades interpessoais.

As Competências do Especialista no Sucesso do Cliente

Course 332 hours4.8 (12 ratings)

What you'll learn

Skills you'll gain

Category: Identificar competências essenciais do especialista no sucesso do cliente.
Category: Entender como funciona a busca de talentos em sucesso do cliente.
Category: Desenvolver planos de desenvolvimento de talentos para especialistas no sucesso do cliente.

Principais Elementos do Sucesso do Cliente

Course 440 hours4.8 (12 ratings)

What you'll learn

Skills you'll gain

Category: Entender as 10 leis do Sucesso do Cliente.
Category: Segmentar clientes conforme suas características.
Category: Desenvolver e utilizar métricas de Sucesso do Cliente.

Instructor

Carlos Alves
Fundação Instituto de Administração
4 Courses642 learners

Offered by

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