• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
    New
    P

    Packt

    Hands-on Linux - Self-Hosted WordPress for Linux Beginners

    Skills you'll gain: Ansible, Ubuntu, Linux Servers, WordPress, Linux Administration, Remote Access Systems, Linux, Linux Commands, Nginx, Servers, Web Servers, Software Installation, Systems Administration, Virtual Machines, Web Development, MySQL, PHP (Scripting Language)

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Blender Lighting & Compositing for Beginners

    Skills you'll gain: Cinematography, Computer Graphics, 3D Modeling, Visualization (Computer Graphics), Photography, Image Quality

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Talend ETL: Design, Optimize & Apply Workflows

    Skills you'll gain: Metadata Management, Extract, Transform, Load, Data Integration, Data Pipelines, Data Processing, Java, Data Import/Export, Data Transformation, Software Documentation, Data Storage Technologies, Debugging

    Mixed · Course · 1 - 4 Weeks

  • M

    Meta

    Building Generative AI Apps with Llama

    Skills you'll gain: Prompt Engineering, Large Language Modeling, LLM Application, Application Programming Interface (API), Development Environment, Persona (User Experience), User Interface (UI), Authentications, User Interface (UI) Design

    Advanced · Professional Certificate · 1 - 4 Weeks

  • P

    Packt

    Kubernetes Masterclass for Application Developers

    Skills you'll gain: Kubernetes, Containerization, Docker (Software), Cloud-Native Computing, Application Deployment, Data Persistence, Configuration Management, Amazon Web Services, YAML, Microservices, Cloud Deployment, Command-Line Interface

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    كيفية العمل على تفاصيل الموقع واللغة مع رؤى جمهور فيسبوك

    Skills you'll gain: Facebook, Customer Insights, Brand Awareness, Social Media, Social Media Marketing, Target Audience, Customer Data Management, Marketing Analytics

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Marketing Fundamentals Mastery: Apply, Analyze & Evaluate

    Skills you'll gain: Digital Marketing, Market Analysis, Branding, Product Lifecycle Management

    Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Gemini for Data Scientists and Analysts - Deutsch

    Skills you'll gain: Google Gemini, Google Cloud Platform, Customer Analysis, Generative AI, Marketing Analytics, Analytics, Advanced Analytics, Customer Insights, Data-Driven Decision-Making, Data Analysis, Predictive Modeling, Forecasting

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Richte dein Budget und deine Werbung auf Facebook ein

    Skills you'll gain: Facebook, Marketing Budgets, Budget Management, Advertising, Paid media, Social Media Content, Social Media Campaigns, Social Media, Content Performance Analysis, Customer Insights, Business Strategy, User Research, Business Analysis

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Cisco Learning and Certifications

    Implementing MPLS VPNs

    Skills you'll gain: Multiprotocol Label Switching, Virtual Private Networks (VPN), Routing Protocols, Border Gateway Protocol, Open Shortest Path First (OSPF), Network Troubleshooting, Network Routers, Wide Area Networks, Network Routing, Network Monitoring, Command-Line Interface

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Beginning Security

    Skills you'll gain: Open Web Application Security Project (OWASP), Secure Coding, Application Security, Data Security, Cybersecurity, Cyber Attacks, Web Applications, Threat Detection, Security Awareness, Vulnerability Management, Encryption, Authentications, Authorization (Computing), PHP (Scripting Language)

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Work with Gemini Models in BigQuery - Español

    Skills you'll gain: Google Gemini, Generative AI, Workflow Management, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Jupyter, Google Cloud Platform, SQL, Customer Relationship Management

    Intermediate · Course · 1 - 4 Weeks

Searches related to customer journey

customer journey mapping
customer journey map
customer journey analytics
genai for customer journey mapping
1…283284285…293

In summary, here are 10 of our most popular customer journey courses

  • Hands-on Linux - Self-Hosted WordPress for Linux Beginners: Packt
  • Blender Lighting & Compositing for Beginners : Packt
  • Talend ETL: Design, Optimize & Apply Workflows: EDUCBA
  • Building Generative AI Apps with Llama: Meta
  • Kubernetes Masterclass for Application Developers: Packt
  • كيفية العمل على تفاصيل الموقع واللغة مع رؤى جمهور فيسبوك: Coursera
  • Marketing Fundamentals Mastery: Apply, Analyze & Evaluate: EDUCBA
  • Gemini for Data Scientists and Analysts - Deutsch: Google Cloud
  • Richte dein Budget und deine Werbung auf Facebook ein: Coursera
  • Implementing MPLS VPNs: Cisco Learning and Certifications

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok