Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Google Cloud
Skills you'll gain: Google Gemini, Generative AI, Workflow Management, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Jupyter, Google Cloud Platform, SQL, Customer Relationship Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Software Versioning, Release Management, Open Source Technology, Software Installation, Configuration Management, Code Review, File Management, System Configuration
Beginner · Course · 3 - 6 Months

Skills you'll gain: Financial Inclusion, Financial Regulation, Social Sciences, Case Studies
Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sales Prospecting, Lead Generation, Cross-Channel Marketing, Sales Development, Global Marketing, Communication Strategies, Customer Engagement, LinkedIn, Sales Pipelines, Sales Strategy, AI Personalization, Personalized Service, Customer Relationship Management (CRM) Software, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Digital Marketing, Market Analysis, Branding, Product Lifecycle Management
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Content Performance Analysis, Facebook, Social Media Content, Target Audience, Content Strategy, Performance Analysis, Social Media Strategy, Social Media, Content Marketing, Customer Insights, Target Market, Digital Media Strategy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Persistence, Retrieval-Augmented Generation, LLM Application, OpenAI API, Full-Stack Web Development, Restful API, Development Environment, Vector Databases, Embeddings, Application Deployment, JSON, Data Integration
Intermediate · Course · 1 - 3 Months

Packt
Skills you'll gain: Open Web Application Security Project (OWASP), Secure Coding, Application Security, Data Security, Cybersecurity, Cyber Attacks, Web Applications, Threat Detection, Security Awareness, Vulnerability Management, Encryption, Authentications, Authorization (Computing), PHP (Scripting Language)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Integration, Microsoft Azure, Cloud Storage, Disaster Recovery, Data Architecture, Database Design, Data Infrastructure, Data Storage, Cloud Security, NoSQL, Encryption, Relational Databases, Scalability, Performance Tuning, Database Management, Identity and Access Management
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Data Loss Prevention, Cloud Security, Network Security, Data Security, Firewall, Identity and Access Management, Virtual Private Networks (VPN), Key Management, Google Cloud Platform, Continuous Monitoring, Encryption, Payment Card Industry (PCI) Data Security Standards, Cloud Computing, CI/CD
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Gemini, Marketing Analytics, Analytics, Customer Analysis, Generative AI, Data Analysis, Analytical Skills, Customer Insights, Google Cloud Platform, Customer Data Management, Marketing Strategies, Predictive Modeling, Forecasting
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Change Management, Workflow Management, Organizational Change, Training and Development, Business Transformation, Google Workspace, Process Development, Customer Success Management, Organizational Effectiveness, Stakeholder Engagement, Strategic Communication, Communication, Needs Assessment
Intermediate · Course · 1 - 3 Months