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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Preview
    Preview
    C

    Coursera

    GenAI for Supply Chain Optimization

    Skills you'll gain: Responsible AI, Inventory Management System, Supply Chain Management, Supply Chain, Generative AI, Operational Efficiency, Data Ethics, Logistics Management, AI Enablement, Customer Demand Planning, Business Ethics, Operations, Forecasting, Artificial Intelligence, Emerging Technologies, Predictive Analytics, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a Departure and Personal Statement for Interviews

    Skills you'll gain: Concision, Verbal Communication Skills, Public Speaking, Storytelling, Interviewing Skills, Personal Attributes, Professional Networking, Professional Development, Business Writing, Communication

    4.5
    Rating, 4.5 out of 5 stars
    ·
    133 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Scheduling and Project Optimization in Primavera P6

    Skills you'll gain: Scheduling, Project Schedules, Project Controls, Timelines, Project Management Software, Work Breakdown Structure, Management Reporting, Performance Reporting, Process Improvement and Optimization, Configuration Management, Dashboard, Resource Management, System Configuration

    4.5
    Rating, 4.5 out of 5 stars
    ·
    17 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    CompTIA Security+ SY0-701 Full Training Guide

    Skills you'll gain: Digital Forensics, Infrastructure as Code (IaC), Endpoint Security, Vulnerability Management, Risk Management, Cryptography, Cybersecurity, Cloud Computing Architecture, Network Security, Incident Response, Threat Management, Cloud Security, Threat Modeling, Risk Analysis, Business Risk Management, Encryption, Cyber Security Policies, Identity and Access Management, Secure Coding, Cyber Threat Intelligence

    4.4
    Rating, 4.4 out of 5 stars
    ·
    17 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    P

    Politecnico di Milano

    FPGA computing systems: A Bird’s Eye View

    Skills you'll gain: System Configuration, System Design and Implementation, Computer Architecture, Hardware Architecture, Computer Hardware, Embedded Systems, Automation, Computational Logic, Performance Tuning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    37 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Mastering Total Quality Management: Analyze, Apply & Improve

    Skills you'll gain: Quality Management, Culture Transformation, Quality Improvement, Continuous Improvement Process, Operational Excellence, Quality Assurance, Process Improvement, Cost Management, Customer experience strategy (CX), Benchmarking, Team Oriented, Employee Engagement

    4.7
    Rating, 4.7 out of 5 stars
    ·
    17 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Careers in Sustainability

    Skills you'll gain: Data Analysis, Sustainable Development, Spreadsheet Software, Sustainability Reporting, Marketing and Public Relations, Analysis, Business Writing, Sustainable Business, Corporate Sustainability, Product Lifecycle Management, Business Communication, Presentations

    4.5
    Rating, 4.5 out of 5 stars
    ·
    69 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    User Interface Design: Principles, Prototyping, Practices

    Skills you'll gain: Prototyping, User Interface (UI) Design, Usability, User Research, Interactive Design, Design Strategies, UI/UX Research, User Centered Design, Mockups, Visual Design, Usability Testing, Graphic and Visual Design Software, Figma (Design Software), Design Thinking, Design Elements And Principles

    4.8
    Rating, 4.8 out of 5 stars
    ·
    41 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    UI Design using Material Design 3: Designing a Reminder App

    Skills you'll gain: User Interface (UI) Design, Figma (Design Software), UI Components, User Experience Design, Layout Design, Prototyping, Wireframing, Mobile Development

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    ServiceNow System Administrator from Zero to Hero

    Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting

    4.2
    Rating, 4.2 out of 5 stars
    ·
    26 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    The Evolution of Video Editing Techniques

    Skills you'll gain: Video Editing, Post-Production, Storyboarding, Editing, Video Production, Cinematography, Animations, Storytelling, Writing and Editing, Music, Typography, Creative Problem-Solving, Communication

    4.3
    Rating, 4.3 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    H

    Hult International Business School

    Mastering Sales: From Fundamentals to Career Success

    Skills you'll gain: Active Listening, Rapport Building, Sales Strategy, Sales Process, Sales Presentation, Communication, Prospecting and Qualification, Influencing, Relationship Building, Professional Development, Negotiation, Interviewing Skills, Branding, Time Management

    5
    Rating, 5 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • GenAI for Supply Chain Optimization: Coursera
  • Create a Departure and Personal Statement for Interviews: Coursera
  • Advanced Scheduling and Project Optimization in Primavera P6: Packt
  • CompTIA Security+ SY0-701 Full Training Guide: Packt
  • FPGA computing systems: A Bird’s Eye View: Politecnico di Milano
  • Mastering Total Quality Management: Analyze, Apply & Improve: EDUCBA
  • Careers in Sustainability: Arizona State University
  • User Interface Design: Principles, Prototyping, Practices: Coursera
  • UI Design using Material Design 3: Designing a Reminder App: Coursera
  • ServiceNow System Administrator from Zero to Hero: Packt

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