Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: PyTorch (Machine Learning Library), Natural Language Processing, Generative Adversarial Networks (GANs), Transfer Learning, Vision Transformer (ViT), Deep Learning, Unsupervised Learning, Embeddings, Convolutional Neural Networks, Applied Machine Learning, Supervised Learning, Model Evaluation, Model Deployment, Flask (Web Framework)
Intermediate · Course · 1 - 3 Months

Universidad de los Andes
Skills you'll gain: Sustainable Business, Innovation, Economic Development, Environmental Social And Corporate Governance (ESG), Business Strategy, Global Marketing, International Finance, Corporate Strategy, Entrepreneurship, Business Development, Competitive Analysis, Natural Resource Management, Growth Strategies, Economics, Problem Solving, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Routing Protocols, Command-Line Interface, Open Shortest Path First (OSPF), Network Monitoring, Virtual Local Area Network (VLAN), Virtual Networking, Border Gateway Protocol, Network Security, Enterprise Architecture, Virtualization, Network Architecture, Network Routing, Wireless Networks, Network Planning And Design, Network Administration, Infrastructure Security, Virtual Private Networks (VPN), Ansible, Firewall, Network Infrastructure
Intermediate · Specialization · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Social Network Analysis, Network Analysis, Graph Theory, Social Sciences, Statistical Analysis, R Programming, Sociology, Statistical Modeling, Statistical Hypothesis Testing
Intermediate · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Digital pedagogy, Technical Communication, Diversity Equity and Inclusion Initiatives, Social Impact, Computational Thinking, Computer Science, Curriculum Development, Innovation, Technical Writing
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Strategic Marketing, Marketing Strategy and Techniques, Marketing, Customer experience strategy (CX), Consumer Behaviour, Marketing Effectiveness, Customer Insights, Digital Marketing, Sales Process, Content Strategy, Brand Awareness
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Import/Export, Data Analysis, Exploratory Data Analysis, Java, Data Processing, Data Manipulation, Java Programming, Statistics
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Process Mapping, Business Operations, Operations Management, Process Analysis, Business Process, Operational Analysis, Operational Efficiency, Business Process Improvement, Customer experience improvement, Growth Strategies, Technology Strategies, Business Strategy, Competitive Intelligence
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Infrastructure as Code (IaC), AWS CloudFormation, CI/CD, Git (Version Control System), Jenkins, Ansible, Devops Tools, Version Control, Terraform, Docker (Software), Kubernetes, DevOps, Prometheus (Software), Cloud-Native Computing, Continuous Deployment, Containerization, Continuous Integration, Amazon Web Services, Software Development Tools, Configuration Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: React.js, Application Deployment, Cloud Deployment, Web Applications, Javascript, Bootstrap (Front-End Framework), Development Environment, User Interface (UI), Cascading Style Sheets (CSS), Application Programming Interface (API)
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Google Gemini, Code Review, Application Deployment, Continuous Deployment, Responsible AI, Software Development Tools, Google Cloud Platform, Generative AI, Prompt Engineering, Debugging, Application Development
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Order Management, Sales Process, Accounting Software, Inventory Control, Small Business Accounting, Inventory Management System, Customer Relationship Management (CRM) Software, Financial Reporting, Accounts Receivable, Cloud Security, Sales, Amazon Web Services, Data Security, Billing & Invoicing, Reconciliation, Accounting, Estimation, Finance
Intermediate · Guided Project · Less Than 2 Hours