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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • C

    Coursera

    Unit Testing in React.js: Create a Unit Test Suite

    Skills you'll gain: Jest (JavaScript Testing Framework), Unit Testing, Test Case, React.js, API Testing, Test Driven Development (TDD), Software Testing, Mockups, Javascript

    4.3
    Rating, 4.3 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Generative AI and Prompt Engineering Essentials

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Large Language Modeling, ChatGPT, Generative Model Architectures, LLM Application, Responsible AI, AI Security, Model Evaluation, Natural Language Processing, Artificial Intelligence, Model Deployment, Context Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    R

    Rutgers the State University of New Jersey

    AI Concepts and Strategy

    Skills you'll gain: Generative AI, Artificial Intelligence, AI Product Strategy, Data Ethics, Responsible AI, Large Language Modeling, Strategic Thinking, Risk Management, Natural Language Processing, Machine Learning Methods

    4.6
    Rating, 4.6 out of 5 stars
    ·
    18 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Codio

    API Development

    Skills you'll gain: OAuth, Web Development Tools, Authentications, Web Servers, Application Programming Interface (API), Cloud API, Restful API, Server Side, JSON, Software Documentation, Javascript, Web Services, Application Security

    4.5
    Rating, 4.5 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Writing is Designing: UX Content & Interface Strategy

    Skills you'll gain: Web Content Accessibility Guidelines, User Experience Design, Design and Product, Digital Design, User Interface (UI), Technical Writing, Usability Testing, Design Research, User Centered Design, Content Creation, Style Guides, Content Strategy, Writing, Information Architecture, Product Design

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    O

    O.P. Jindal Global University

    Introduction to Decision Science for Marketing

    Skills you'll gain: Marketing Analytics, Customer Analysis, Customer Retention, Predictive Analytics, Customer Insights, Data-Driven Decision-Making, Personalized Service, Marketing Strategies, Business Analytics, Customer Acquisition Management, Customer experience improvement, Loyalty Programs, Strategic Marketing, Marketing Strategy and Techniques

    Beginner · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Analysis of Shallow Foundation

    Skills you'll gain: Structural Engineering, Engineering Analysis, Civil Engineering, Construction, Construction Engineering, Failure Analysis, Finite Element Methods, Engineering Calculations, Simulation and Simulation Software, Laboratory Testing

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: Essentials for Workplace

    Skills you'll gain: Human Factors (Security), Security Awareness, Cyber Security Strategy, Cyber Governance, Data Ethics, User Experience Design, Cyber Security Policies, Cyber Security Assessment, Cyber Attacks, Cyber Risk, Security Management, Cybersecurity, Security Strategy, Culture Transformation, Cyber Threat Intelligence, Cyber Threat Hunting, Data Security, Network Security, Cloud Security, Mobile Security

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    Simplilearn

    Generative AI Course for Marketing, Sales, and Campaigns

    Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Social Media Marketing, Customer Retention, Customer Relationship Management, Emerging Technologies

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universiteit Leiden

    Mind of the Universe - Genetic Privacy: should we be concerned?

    Skills you'll gain: Policy Development, Policy Analysis, Data Ethics, Healthcare Ethics, Medical Privacy, Cultural Diversity, Liberal Arts, Ethical Standards And Conduct, Culture, Informed Consent, Healthcare Industry Knowledge, Biotechnology

    4.1
    Rating, 4.1 out of 5 stars
    ·
    16 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    É

    École Polytechnique Fédérale de Lausanne

    Functional Program Design in Scala (Scala 2 version)

    Skills you'll gain: Scala Programming, Functional Design, Software Design Patterns, Unit Testing, Data Structures, Simulations

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e Data Science

    Skills you'll gain: Strategic Marketing, Marketing Analytics, Marketing Strategies, Digital Marketing, Consumer Behaviour, Data Visualization, Sales Strategy, Marketing, Performance marketing, Marketing Strategy and Techniques, Data-Driven Decision-Making, Digital Media Strategy, Data Visualization Software, Customer Analysis, Customer Engagement, Key Performance Indicators (KPIs), Analytics, Data Analysis, Target Market, Time Series Analysis and Forecasting

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Specialization · 3 - 6 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Unit Testing in React.js: Create a Unit Test Suite: Coursera
  • Generative AI and Prompt Engineering Essentials: Edureka
  • AI Concepts and Strategy: Rutgers the State University of New Jersey
  • API Development: Codio
  • Writing is Designing: UX Content & Interface Strategy: Packt
  • Introduction to Decision Science for Marketing: O.P. Jindal Global University
  • Analysis of Shallow Foundation: L&T EduTech
  • Cyber Security: Essentials for Workplace: Macquarie University
  • Generative AI Course for Marketing, Sales, and Campaigns: Simplilearn
  • Mind of the Universe - Genetic Privacy: should we be concerned?: Universiteit Leiden

Other topics to explore

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668 courses
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425 courses
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145 courses
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70 courses
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