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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    LearnKartS

    AI Marketing Automation

    Skills you'll gain: Retrieval-Augmented Generation, Marketing Automation, Email Automation, AI Product Strategy, Make.com, Generative AI Agents, MarTech, Email Marketing, LLM Application, AI Workflows, AI Personalization, AI Enablement, Business Process Automation, OpenAI API, ChatGPT, Data-Driven Decision-Making, Business Analysis, Prompt Engineering, Generative AI, Product Automation

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Advanced Marketing Optimization & Strategy

    Skills you'll gain: Google Analytics, Data Storytelling, Content Performance Analysis, Web Analytics and SEO, Data Validation, Stakeholder Engagement, Statistical Modeling, Search Engine Optimization, Marketing Analytics, Web Analytics, Marketing Automation, Data Visualization, Customer Insights, Data-Driven Decision-Making, Campaign Management, Key Performance Indicators (KPIs), Predictive Analytics, Performance Measurement, Return On Investment, Artificial Intelligence

    Intermediate · Specialization · 3 - 6 Months

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    Creo Incubator

    La boîte à outils de l'entrepreneuriat

    Skills you'll gain: Go To Market Strategy, Growth Strategies, Market Analysis, Entrepreneurship, Customer Analysis, Entrepreneurial Finance, Target Market, Product Marketing, Data-Driven Decision-Making, Financial Statements, Ideation, Lean Methodologies, Adaptability, Innovation, Fundraising, Mergers & Acquisitions, Finance, Marketing Channel, Project Finance, Critical Thinking and Problem Solving

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Design Ethical AI Rewards and Policies

    Skills you'll gain: Reinforcement Learning, Regulatory Compliance, Due Diligence, Artificial Intelligence and Machine Learning (AI/ML), Risk Analysis, Policy Analysis, Policy Development, Algorithms

    Intermediate · Course · 1 - 4 Weeks

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    Cisco Learning and Certifications

    On-Premises Cisco Collaboration Solution

    Skills you'll gain: Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Network Support, Network Performance Management, Network Administration, System Configuration, System Monitoring, Network Protocols, Network Planning And Design, Telecommunications, Network Routing, Communication Systems, Endpoint Security, Capacity Management, Application Performance Management, Configuration Management, Scalability, Service Management

    Beginner · Course · 1 - 3 Months

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    SAP

    SAP Professional Fundamentals

    Skills you'll gain: Consulting, Relationship Management, Business Consulting, Product Strategy, SAP Applications, Technical Consulting, Relationship Building, Project Management, Rapport Building, Consultative Approaches, Project Implementation, Agile Methodology, Company, Product, and Service Knowledge, Waterfall Methodology, Solution Delivery, Systems Thinking, Business Transformation, Digital Transformation, Design Thinking, Business Research

    4.7
    Rating, 4.7 out of 5 stars
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    1K reviews

    Beginner · Course · 1 - 3 Months

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    Amazon Web Services

    AWS Cloud Practitioner Essentials

    Skills you'll gain: Amazon Web Services, Cloud Deployment, AWS Identity and Access Management (IAM), Cloud Computing, Amazon CloudWatch, Amazon Elastic Compute Cloud, Cloud Solutions, Amazon S3, Amazon DynamoDB, Cloud Infrastructure, Cloud Services, Cloud Management, Cloud Security, Continuous Monitoring, Identity and Access Management, Data Storage Technologies, Cloud Storage, Network Infrastructure, System Monitoring, Event Monitoring

    4.8
    Rating, 4.8 out of 5 stars
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    2K reviews

    Beginner · Course · 3 - 6 Months

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    Coursera

    GA Goal Tracking & Setup

    Skills you'll gain: Marketing Effectiveness, Marketing Analytics, Google Analytics, Web Analytics, Verification And Validation, Goal Setting, Web Analytics and SEO, Performance Metric, Transaction Processing, Data Validation, System Testing

    Beginner · Course · 1 - 4 Weeks

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    University of Pennsylvania

    Gamification

    Skills you'll gain: Game Design, Project Design, Social Impact, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Training and Development, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing

    4.8
    Rating, 4.8 out of 5 stars
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    Mixed · Course · 1 - 3 Months

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    LearnQuest

    Market Adaptation and Specialized Negotiation Skills

    Skills you'll gain: Legal Strategy, Business Ethics, Price Negotiation, Cultural Responsiveness, AI Personalization, Data-Driven Decision-Making

    Intermediate · Course · 1 - 4 Weeks

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    Macquarie University

    Educate Skills for Startups

    Skills you'll gain: Social Impact, Business Modeling, Innovation, Relationship Building, Brand Strategy, Negotiation, Professional Networking, Due Diligence, Entrepreneurial Finance, Fundraising, Key Performance Indicators (KPIs), Business Priorities, Financial Statements

    Intermediate · Specialization · 3 - 6 Months

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    Macquarie University

    Pitching, Marketing and Sales For Startups

    Skills you'll gain: Value Propositions, Sales Strategy, Sales, Marketing Strategies, Storytelling, User Research, Presentations, Social Media Marketing, Customer Insights, Strategic Marketing, Goal Setting, Fundraising and Crowdsourcing, Brand Strategy, Entrepreneurial Finance, Key Performance Indicators (KPIs), Strategic Partnership, Business Priorities, Professional Networking

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • AI Marketing Automation: LearnKartS
  • Advanced Marketing Optimization & Strategy: Coursera
  • La boîte à outils de l'entrepreneuriat: Creo Incubator
  • Design Ethical AI Rewards and Policies: Coursera
  • On-Premises Cisco Collaboration Solution: Cisco Learning and Certifications
  • SAP Professional Fundamentals: SAP
  • AWS Cloud Practitioner Essentials: Amazon Web Services
  • GA Goal Tracking & Setup: Coursera
  • Gamification: University of Pennsylvania
  • Market Adaptation and Specialized Negotiation Skills: LearnQuest

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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