• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service Skills

Results for "customer service skills"


  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Power Skills Essentials for Leading Project Teams

    Skills you'll gain: Emotional Intelligence, Conflict Management, Empathy & Emotional Intelligence, Cognitive flexibility, Dealing With Ambiguity, Team Leadership, Team Performance Management, Leadership and Management, Communication, Team Management, Resilience, Growth Mindedness, Team Building, Decision Making, Stress Management, Team Motivation, Psychology, Performance Management, Behavioral Management, Critical Thinking

    4
    Rating, 4 out of 5 stars
    ·
    9 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Leading with Power Skills: Emotions & Emotional Intelligence

    Skills you'll gain: Smart Goals, Emotional Intelligence, Positivity, Personal Development, Empathy, Social Skills, Self-Awareness, Professional Development, Resilience, Conflict Management, Team Building, Stress Management, Team Motivation, Psychology, Leadership, Team Management, Team Leadership, Decision Making, Mindfulness

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Colorado Boulder

    Compassionate Leadership Through Service Learning with Jane Goodall and Roots & Shoots

    Skills you'll gain: Community Organizing, Compassion, Community Development, Community Outreach, Social Impact, Needs Assessment, Train The Trainer, Program Evaluation, Sustainable Development, Education and Training, Data Mapping, Initiative and Leadership, Empowerment, Curriculum Planning, Working With Children, Collaboration, Planning, Environmental Issue

    4.8
    Rating, 4.8 out of 5 stars
    ·
    153 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Institute for the Future

    Forecasting Skills: See the Future Before it Happens

    Skills you'll gain: Forecasting, Visionary, Strategic Thinking, Trend Analysis, Market Trend, Storytelling, Creative Thinking, Adaptability, Critical Thinking, Creativity, Innovation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    509 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Migrate to Cloud SQL for PostgreSQL using Database Migration Service

    Skills you'll gain: Data Migration, PostgreSQL, Google Cloud Platform, Database Administration, Database Management, Virtual Private Networks (VPN), Data Management

    4.2
    Rating, 4.2 out of 5 stars
    ·
    15 reviews

    Beginner · Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Microsoft Excel Mastery: From Basics to Pro Skills

    Skills you'll gain: Microsoft Excel, Pivot Tables And Charts, Excel Formulas, Spreadsheet Software, Business Reporting, Data Visualization, Excel Macros, Dashboard, Forecasting, Data Analysis, Data Visualization Software, Predictive Modeling, Data Validation, Productivity Software, Data Entry, Data Management, Financial Modeling, Data Security, Data Integrity, Computer Literacy

    4.8
    Rating, 4.8 out of 5 stars
    ·
    115 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Leading Teams Effectively: Skills for Impactful Leadership

    Skills you'll gain: Team Leadership, Team Building, Team Motivation, Leadership Development, Team Management, Initiative and Leadership, Leadership, Organizational Leadership, Leadership and Management, Professional Development, Teamwork, Personal Development, People Development, Business Leadership, Collaboration, Willingness To Learn, Self-Awareness, Empathy, Communication

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    PyMongo Case Study - Aggregating Customer Data of a Bank

    Skills you'll gain: Data Transformation, Customer Analysis, Data Analysis, Customer Data Management, MongoDB, Data Processing, Data Validation, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Development Environment

    4.7
    Rating, 4.7 out of 5 stars
    ·
    31 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    J

    Johns Hopkins University

    Données au service de la santé de la population

    Skills you'll gain: Health Policy, Data Presentation, Data Quality, Health Equity, Public Health, Data Literacy, Social Determinants Of Health, Data Strategy, Data-Driven Decision-Making, Data Governance, Policy Analysis, Policy Development, Data Collection, Data Analysis, Data Management, Data Visualization Software, Diversity Awareness

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 繁體中文

    Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    T

    The Hong Kong University of Science and Technology

    Critical Reading and Writing Skills with GenAI

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Critical Thinking, Critical Thinking and Problem Solving, Generative AI, Social Impact, Research, Responsible AI, Analytical Skills, Creative Thinking, Writing, Report Writing, Data Ethics, Business Writing, Creative Problem-Solving, Creativity, Personal Development, Self-Awareness, English Language, Computer Literacy

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Migrating to AlloyDB from PostgreSQL Using Database Migration Service

    Skills you'll gain: Data Migration, Google Cloud Platform, PostgreSQL, Operational Databases, Data Validation, Data Integrity, Virtual Private Networks (VPN)

    Beginner · Project · Less Than 2 Hours

Searches related to customer service skills

customer service essentials: 20 skills for happy clients
communication skills for customer service
1…323334…834

In summary, here are 10 of our most popular customer service skills courses

  • Power Skills Essentials for Leading Project Teams: University of Maryland, College Park
  • Leading with Power Skills: Emotions & Emotional Intelligence: University of Maryland, College Park
  • Compassionate Leadership Through Service Learning with Jane Goodall and Roots & Shoots: University of Colorado Boulder
  • Forecasting Skills: See the Future Before it Happens: Institute for the Future
  • Migrate to Cloud SQL for PostgreSQL using Database Migration Service: Google Cloud
  • Microsoft Excel Mastery: From Basics to Pro Skills: EDUCBA
  • Leading Teams Effectively: Skills for Impactful Leadership: Coursera
  • PyMongo Case Study - Aggregating Customer Data of a Bank: EDUCBA
  • Données au service de la santé de la population: Johns Hopkins University
  • Google Cloud Customer Care Fundamentals - 繁體中文: Google Cloud

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok