Results for "customer service skills"
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Status: Free TrialCVS Health
Skills you'll gain: Greeting Customers, Cross Selling, Customer Service, Upselling, Conflict Management, Retail Store Operations, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Active Listening, Communication, Non-Verbal Communication, Time Management
Status: NewStatus: PreviewCalifornia Institute of the Arts
Skills you'll gain: Active Listening, Empathy, Assertiveness, Communication, Business Communication, Interpersonal Communications, Planning, Goal Setting, Mindfulness, Public Speaking, Influencing, Leadership, Business Leadership, Presentations, Team Building, Empowerment, Executive Presence, Non-Verbal Communication, Teamwork, Initiative and Leadership
Status: PreviewKnowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
Status: Free TrialSkills you'll gain: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
Status: Free TrialCoursera
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
What brings you to Coursera today?
Amazon Web Services
Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation
Status: Free TrialSkills you'll gain: Active Listening, Problem Solving, Presentations, Collaboration, Critical Thinking and Problem Solving, Root Cause Analysis, Interpersonal Communications, Conflict Management, Constructive Feedback, Social Skills, Creative Problem-Solving, Microsoft PowerPoint, Virtual Teams, Teamwork, Collaborative Software, Public Speaking, Professional Development, Professionalism, Workflow Management, Accountability
Status: Free TrialUniversity of California, Davis
Skills you'll gain: Employee Coaching, Coaching, Management Training And Development, Organizational Change, Gap Analysis, Performance Management, Expectation Management, Key Performance Indicators (KPIs), Accountability, Performance Appraisal, Professional Development, Team Performance Management, Leadership and Management, Employee Performance Management, Team Management, People Development, Constructive Feedback, Performance Measurement, Leadership, Communication
Status: NewStatus: Free TrialSkills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
Status: Free TrialUniversity of California, Davis
Skills you'll gain: Problem Solving, Growth Mindedness, Emotional Intelligence, Adaptability, Social Skills, Brainstorming, Active Listening, Critical Thinking, Resilience, Personal Attributes, Creative Thinking, Empathy, Professional Development, Action Oriented, Constructive Feedback, Stress Management, Lifelong Learning, Positivity, Overcoming Obstacles, Growth Strategies
Status: Free TrialTecnológico de Monterrey
Skills you'll gain: Interpersonal Communications, Social Skills, Negotiation, Communication, Assertiveness, Strategic Decision-Making, Emotional Intelligence, Business Communication, Constructive Feedback, Empathy, Active Listening, Conflict Management, Verbal Communication Skills, Cultural Diversity, Relationship Building, Employee Performance Management, Strategic Thinking, Leadership, Communication Strategies, Collaboration
Searches related to customer service skills
In summary, here are 10 of our most popular customer service skills courses
- Introduction to Customer Service: CVS Health
- Interacting with Customers: CVS Health
- Acting Skills for Business Communication and Leadership: California Institute of the Arts
- Customer Service Fundamentals: Knowledge Accelerators
- Voice of the Customer (VoC): Enhancing Experiences : Coursera
- Improving Customer Retention: Coursera
- Skills and Best Practices for Cloud Support Associates: Amazon Web Services
- People & Soft Skills: Essential for Professional Success: IBM
- Coaching Skills for Managers: University of California, Davis
- Customer-Centric CRM Strategy and Management: EDUCBA
