This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.
Interacting with Customers
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Interacting with Customers
This course is part of multiple programs.
Instructor: Denielle Booth
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92 reviews
Beginner level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
97%
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Skills you'll gain
- Customer Relationship Building
- Retail Sales
- Professionalism
- Transaction Processing
- Product Knowledge
- Empathy
- Conflict Management
- Friendliness
- Customer Service
- Greeting Customers
- Customer Engagement
- Time Management
- Cross Selling
- Social Media
- Selling Techniques
- Upselling
- Communication
- De-escalation Techniques
- Retail Store Operations
Details to know
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Taught in English
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There are 4 modules in this course
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Showing 3 of 92
S
Reviewed on Apr 17, 2025
Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!
SR
Reviewed on Aug 13, 2024
Great detailed information to assist the customer service rep!
TW
Reviewed on Feb 22, 2026
This course is so perfect for beginner. I would recommded it.
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