CVS Health

Interacting with Customers

This course is part of multiple programs.

Taught in English

Some content may not be translated

Denielle Booth

Instructor: Denielle Booth

2,141 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.6

(18 reviews)

Beginner level

Recommended experience

21 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

20 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.6

(18 reviews)

Beginner level

Recommended experience

21 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from CVS Health
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

In week one of this course, you learn how to welcome customers by greeting them when they come into the store and also when they leave. You learn how to create positive interactions with customers and interact with potential customers.

What's included

13 videos5 readings5 quizzes3 discussion prompts

In week two of this course, you learn how to meet customers’ needs. You learn how to build trust through your knowledge of a product and how to find product details. You identify what successful customer service looks like and strategies for cross-selling and upselling.

What's included

22 videos4 readings6 quizzes4 discussion prompts2 plugins

In week three you learn how to identify verbal and nonverbal indicators of escalation with customers. You learn how to convey empathy in difficult situations and collaborate with your team to de-escalate a situation.

What's included

15 videos4 readings4 quizzes1 discussion prompt2 plugins

In week three you learn how to identify verbal and nonverbal indicators of escalation with customers. You learn how to convey empathy in difficult situations and collaborate with your team to de-escalate a situation.

What's included

14 videos5 readings5 quizzes1 peer review3 discussion prompts

Instructor

Instructor ratings
5.0 (7 ratings)
Denielle Booth
CVS Health
1 Course2,141 learners

Offered by

CVS Health

Recommended if you're interested in Business Essentials

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 18

4.6

18 reviews

  • 5 stars

    83.33%

  • 4 stars

    5.55%

  • 3 stars

    5.55%

  • 2 stars

    0%

  • 1 star

    5.55%

VM
5

Reviewed on Sep 20, 2023

New to Business Essentials? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions