CVS Health

Retail Customer Service

This course is part of CVS Health Retail Customer Service Professional Certificate

Taught in English

Some content may not be translated

Cory McLaren

Instructor: Cory McLaren

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

Beginner level

Recommended experience

21 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

24 quizzes

Course

Gain insight into a topic and learn the fundamentals

Beginner level

Recommended experience

21 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your Business Essentials expertise

This course is part of the CVS Health Retail Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from CVS Health
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 5 modules in this course

This week you learn about common retail customer service roles. You learn about a typical day in the life of a retail customer service representative. You also learn how to collaborate with your team and how to tell when you need to get support.

What's included

16 videos4 readings4 quizzes3 discussion prompts

This week you learn about different types of transactions that you might perform as a retail customer service employee. You learn what a sku is and how to find prices of products. You learn about customer identification policies and potential issues with payments during a sale.

What's included

15 videos4 readings5 quizzes1 discussion prompt1 plugin

This week you discover the difference between a return and an exchange as well as how to help customers with these transactions. You learn about common return and exchange policies and why documentation is important with this types of transactions.

What's included

10 videos3 readings5 quizzes2 discussion prompts1 plugin

This week you learn about different types of customer data. You also learn how to collect and record this data. You learn learn how to complete a incident report and how to communicate professionally and effectively with your team and customers.

What's included

14 videos4 readings6 quizzes2 discussion prompts1 plugin

This week you learn the uses of e-commerce in a retail position. You also learn about common issues that can occur with e-commerce and the use of third party apps.

What's included

8 videos3 readings4 quizzes1 peer review

Instructor

Cory McLaren
CVS Health
4 Courses3,240 learners

Offered by

CVS Health

Recommended if you're interested in Business Essentials

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