The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction.
Retail Customer Service
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Retail Customer Service
This course is part of CVS Health Retail Customer Service Professional Certificate
Instructor: Cory McLaren
3,731 already enrolled
Included with
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37 reviews
Beginner level
Recommended experience
2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
- Accident Reporting
- Point of Sale
- Payment Processing and Collection
- Retail Sales
- Payment Systems
- Retail Store Operations
- Transaction Processing
- Customer Service
- Time Management
- Customer Data Management
- Cashiering
- Team Oriented
- Data Entry
- Cash Handling
- Customer Inquiries
- Social Media
- Record Keeping
- Customer Relationship Building
- E-Commerce
- Cross-Functional Collaboration
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
91%
of learners achieved a positive career outcome
See how employees at top companies are mastering in-demand skills
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This course is part of the CVS Health Retail Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
There are 5 modules in this course
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Showing 3 of 37
DL
Reviewed on Jan 29, 2024
Nice course covering many aspects about Retail Customer Service.
SE
Reviewed on Aug 4, 2023
Great course I love and respect people and customers, I love working hard.
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