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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Mastering Usability Testing: Techniques and Best Practices

    Skills you'll gain: Usability Testing, Software Testing, Software Quality (SQA/SQC), Test Planning, Human Centered Design, Technical Communication, User Experience Design, User Research, UI/UX Research, User Interface (UI), Web Content Accessibility Guidelines, Stakeholder Engagement

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Project Management Professional Prep

    Skills you'll gain: Team Leadership, People Management, Performance Management, Project Risk Management, Smart Goals, Agile Project Management, Compliance Management, Scope Management, Project Planning, Negotiation, Business Process, Backlogs, Project Schedules, Governance, Change Management, Procurement, Employee Training, Active Listening, Team Oriented, Communication

    4.9
    Rating, 4.9 out of 5 stars
    ·
    8 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e a Jornada do Cliente

    Skills you'll gain: Strategic Marketing, Marketing Strategy and Techniques, Marketing, Customer experience strategy (CX), Consumer Behaviour, Marketing Effectiveness, Customer Insights, Digital Marketing, Sales Process, Content Strategy, Brand Awareness

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Creating a Looker Modeled Query and Working with Quick Start

    Skills you'll gain: Looker (Software), Pivot Tables And Charts, Dashboard, Data Modeling, Exploratory Data Analysis, Data Analysis, Query Languages

    Beginner · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    U

    University of California, Davis

    ‏SQL لعلوم البيانات

    Skills you'll gain: SQL, Data Manipulation, Data Analysis, Business Analytics, Query Languages, Databases, Relational Databases, Data Management, Data Modeling, Data Integration

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Capstone - Managing Board Change for Higher Levels of Leadership and Governance Effectiveness

    Skills you'll gain: Peer Review, Governance, Consulting, Leadership and Management, Report Writing, Leadership, Performance Analysis, Management Consulting, Organizational Change, Change Management, Organizational Effectiveness, Analysis, Data Collection

    4.4
    Rating, 4.4 out of 5 stars
    ·
    13 reviews

    Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Data Balancing with Gen AI: Credit Card Fraud Detection

    Skills you'll gain: Generative Adversarial Networks (GANs), Generative AI, Fraud detection, Keras (Neural Network Library), Tensorflow, Data Preprocessing, Deep Learning, Dimensionality Reduction, Exploratory Data Analysis, Anomaly Detection, Data Visualization, Data Synthesis, Python Programming

    4.1
    Rating, 4.1 out of 5 stars
    ·
    9 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Encryption and Decryption using C++

    Skills you'll gain: Cryptography, Encryption, Application Development, Security Engineering, Application Security, C++ (Programming Language)

    4.1
    Rating, 4.1 out of 5 stars
    ·
    15 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    Scrimba

    Learn Python: 3

    Skills you'll gain: Object Oriented Programming (OOP), File I/O, Python Programming, Data Structures, Computer Programming, Scripting, Software Engineering, Performance Tuning, Web Development, Debugging, Random Forest Algorithm, Web Development Tools

    4.7
    Rating, 4.7 out of 5 stars
    ·
    19 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Introduction to Git and GitHub Basics

    Skills you'll gain: GitHub, Version Control, Git (Version Control System), Unix Commands, Unix Shell, Software Versioning, Linux Commands, Command-Line Interface, Software Configuration Management, File Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Generative AI for Workflow Automation

    Skills you'll gain: Generative AI Agents, Business Process Automation, Generative AI, AI Workflows, Automation, OpenAI, Multimodal Prompts, Slack (Software), AI Personalization, Human Resources, Performance Metric, Key Performance Indicators (KPIs), Real Time Data, Google Sheets, Application Programming Interface (API), Scalability

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a Facebook Shop in Commerce Manager

    Skills you'll gain: Facebook, Product Promotion, Account Management, Social Media Content, E-Commerce, Social Media Marketing, Social Media, Payment Systems

    3.9
    Rating, 3.9 out of 5 stars
    ·
    20 reviews

    Beginner · Guided Project · Less Than 2 Hours

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Mastering Usability Testing: Techniques and Best Practices: Board Infinity
  • Project Management Professional Prep: Packt
  • Marketing e a Jornada do Cliente: Fundação Instituto de Administração
  • Creating a Looker Modeled Query and Working with Quick Start: Google Cloud
  • ‏SQL لعلوم البيانات: University of California, Davis
  • Capstone - Managing Board Change for Higher Levels of Leadership and Governance Effectiveness : University at Buffalo
  • Data Balancing with Gen AI: Credit Card Fraud Detection: Coursera
  • Encryption and Decryption using C++: Coursera
  • Learn Python: 3: Scrimba
  • Introduction to Git and GitHub Basics: Packt

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