Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Project Design, Program Management, Timelines, Diagram Design, Work Breakdown Structure, Project Scoping, Project Management, Agile Methodology, Project Management Software, Process Development, Risk Management
Intermediate · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Statistical Hypothesis Testing, Correlation Analysis, Statistical Analysis, Statistical Software, Probability & Statistics, Data Analysis, R (Software), Data Visualization, Statistical Inference, Variance Analysis, Sampling (Statistics)
Build toward a degree
Intermediate · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: Amazon Web Services, Control Panels, Cloud Deployment, Application Deployment, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls
Mixed · Course · 1 - 4 Weeks
University of Alberta
Skills you'll gain: Agile Software Development, Requirements Management, Software Development, Product Management, Process Development, Application Lifecycle Management, Software Engineering, Project Planning, Project Management, Customer Engagement
Mixed · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Data Presentation, Graphic and Visual Design, Data Storytelling, Design Elements And Principles, Plot (Graphics), Data Literacy, Exploratory Data Analysis, Scatter Plots
Intermediate · Course · 1 - 3 Months

University of the Arts London
Skills you'll gain: Music, Musical Composition, Artificial Intelligence, Generative AI, Creativity, Human Machine Interfaces, Interactive Design, Data Ethics, Music Performance, Responsible AI, Intellectual Property, Machine Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Agile Product Development, Agile Project Management, Agile Methodology, Product Management, Sprint Retrospectives, Sprint Planning, Backlogs, User Acceptance Testing (UAT)
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Database Design, Relational Databases, Database Development, Microsoft SQL Servers, SQL, Database Management, Databases, Business Requirements, Frontend Integration
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Logo Design, Canva (Software), Marketing Design, Design Elements And Principles, Marketing Materials, Color Theory, Graphic Design, Branding, Marketing, Advertising, Business
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Data-Driven Decision-Making, Data Management, Database Development
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Market Research, Strategic Marketing, Marketing Management, Marketing Analytics, Market Intelligence, Data-Driven Decision-Making, Customer Insights, Consumer Behaviour, Target Market, A/B Testing, Digital Marketing, Statistical Hypothesis Testing
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Flutter (Software), Cross Platform Development, Mobile Development, User Interface and User Experience (UI/UX) Design, Application Design, Web Design and Development, iOS Development, Android Studio, UI Components
Beginner · Project · Less Than 2 Hours