This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Instructor: AWS Instructor
Details to know
1 assignment
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There is 1 module in this course
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
What's included
1 reading1 assignment
Instructor
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Recommended if you're interested in Support and Operations
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Amazon Web Services
Amazon Web Services
Amazon Web Services
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