Amazon Web Services
Introduction to Amazon Connect and the Contact Control Panel
Amazon Web Services

Introduction to Amazon Connect and the Contact Control Panel

Taught in English

Course

Gain insight into a topic and learn the fundamentals

AWS Instructor

Instructor: AWS Instructor

1 hour to complete
Flexible schedule
Learn at your own pace

Details to know

Recently updated!

March 2024

Assessments

1 assignment

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There is 1 module in this course

This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

What's included

1 reading1 assignment

Instructor

AWS Instructor
Amazon Web Services
103 Courses2,756 learners

Offered by

Recommended if you're interested in Support and Operations

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