Amazon Web Services
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Amazon Web Services

Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

AWS Instructor

Instructor: AWS Instructor

Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace

Details to know

Assessments

1 assignment

Taught in English

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There is 1 module in this course

This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

What's included

1 reading1 assignment

Instructor

AWS Instructor
Amazon Web Services
130 Courses34,569 learners

Offered by

Recommended if you're interested in Support and Operations

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