Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

HubSpot Academy
Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales, Target Audience, Sales Process, Customer Success Management, Content Strategy, Content Creation, Service Level Agreement, Meeting Facilitation, Goal Setting, Business Writing
Beginner Ā· Course Ā· 1 - 3 Months

Skillshare
Skills you'll gain: Adobe InDesign, Typography, Layout Design, Adobe Creative Cloud, Style Guides, Automation, Data Import/Export, Graphic and Visual Design, Graphic Design, Technical Documentation, File Management
Intermediate Ā· Specialization Ā· 1 - 3 Months

AI Business School
Skills you'll gain: Prompt Engineering, Generative AI, Tool Calling, AI Enablement, Artificial Intelligence, LLM Application, Ideation, Automation, Digital Transformation, Innovation
Intermediate Ā· Course Ā· 1 - 4 Weeks

Skills you'll gain: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Ubuntu, File Systems, Red Hat Enterprise Linux, OS Process Management, Bash (Scripting Language), Unix, Software Installation, Systems Administration, File Management, Service Management, Operating Systems, Servers
Intermediate Ā· Course Ā· 1 - 3 Months
Skills you'll gain: AI Product Strategy, Google Gemini, ChatGPT, Product Management, Generative AI, AI Enablement, Agile Product Development, Microsoft Copilot, Competitive Analysis, Market Research, User Story, Product Strategy, Prompt Engineering, LLM Application
Intermediate Ā· Course Ā· 1 - 4 Weeks
Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Diagram Design, Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Process, Business Workflow Analysis, Organizational Structure, Real Time Data, Collaboration, Data Integration
Intermediate Ā· Course Ā· 1 - 4 Weeks

Skills you'll gain: Pain Management, Patient Communication, Patient Assistance, Clinical Nutrition, Nutrition and Diet, Patient Education and Support, Patient Evaluation, Direct Patient Care, Health Assessment, Nutrition Education, Communication, Clinical Experience, Health Care, Healthcare Ethics, Patient Safety, Health And Safety Standards, Healthcare Industry Knowledge, Critical Thinking and Problem Solving, Decision Making, Critical Thinking
Beginner Ā· Course Ā· 1 - 4 Weeks

Universidade de SĆ£o Paulo
Skills you'll gain: Timelines, Cultural Diversity, Anthropology, Liberal Arts, Psychology, Environmental Science, Physics, Biology
Beginner Ā· Course Ā· 1 - 3 Months

University of California, Davis
Skills you'll gain: Experimentation, Product Testing, Laboratory Testing, Laboratory Experience, Case Studies, Research Design, Consumer Behaviour, Target Market, Data Collection, Research Reports, Data Analysis, Recruitment
Intermediate Ā· Course Ā· 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Community Outreach, Social Justice, Diversity Awareness, Overcoming Obstacles, Advocacy, Community Development, Empowerment, Action Oriented, Persistence, Self-Awareness, Planning
Intermediate Ā· Course Ā· 1 - 4 Weeks

Skills you'll gain: Performance marketing, Google Ads, Media Buying, Content Performance Analysis, Advertising, Generative AI, Data Ethics, Campaign Management, Paid media, AI Personalization, Automation, Content Creation, Analytics
Intermediate Ā· Course Ā· 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Campaign Management, Advertising Campaigns, Marketing Effectiveness, Consumer Behaviour, Key Performance Indicators (KPIs), Digital Marketing, Marketing Strategies, Marketing Analytics, Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Performance Analysis, Strategic Marketing, Target Market, Performance Measurement, Return On Investment, Media Planning, Customer Insights, Content Strategy, Marketing Planning
Beginner Ā· Specialization Ā· 3 - 6 Months