Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Analytics, Branding, Brand Management, Customer Engagement, Strategic Partnership, Marketing Strategy and Techniques, Loyalty Programs, Digital Transformation, Innovation, Social Media Strategy, Customer experience improvement, Technology Strategies, Data Analysis, Customer Relationship Management, Personalized Service, Content Strategy, Market Dynamics, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Media Strategy, Social Media Marketing, Digital Marketing, Social Media, Marketing Communications, Digital Advertising, Marketing Channel, Customer Engagement, Media Strategy, Marketing, Advertising, User Feedback, Marketing Strategies, Target Audience, Consumer Behaviour, Communication, Mobile Banking
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Business Planning, Competitive Analysis, Product Management, Market Analysis, Collaborative Software, Business Modeling, Version Control, Business Strategy, Organizational Skills, Business Writing, Organizational Structure, Business Priorities
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Hospitality Services, Performance Measurement, Team Leadership, Cleanliness, Auditing
Intermediate · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Supervised Learning, Deep Learning, Scikit Learn (Machine Learning Library), Machine Learning, Tensorflow, Transfer Learning, Text Mining, Model Evaluation, Predictive Modeling, Data Manipulation, Marketing Analytics, Python Programming, Feature Engineering, Google Cloud Platform, Classification Algorithms, Artificial Neural Networks, Performance Metric
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Usability Testing, Usability, Human Centered Design, Human Computer Interaction, Software Testing, User Interface (UI), Web Content Accessibility Guidelines, User Experience, User Research, Risk Management Framework, Law, Regulation, and Compliance
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Project Management Software, Sprint Planning, Project Planning, Timelines, Workflow Management, Organizational Skills, Collaborative Software, Team Management, Prioritization
Beginner · Guided Project · Less Than 2 Hours
Skills you'll gain: Data Preprocessing, Large Language Modeling, Data Import/Export, Artificial Intelligence and Machine Learning (AI/ML), Applied Machine Learning, Data Quality, Data Analysis, Natural Language Processing, Classification Algorithms
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Business Ethics, Ethical Standards And Conduct, Diversity and Inclusion, Team Leadership, Responsible AI, Artificial Intelligence, Decision Making, Leadership, Cultural Diversity, Leadership Development
Beginner · Course · 1 - 3 Months

Skills you'll gain: Dashboard, Data Visualization, Data Entry, Excel Formulas, Data Presentation, Google Sheets, Spreadsheet Software, Management Reporting, Business Reporting, Marketing Analytics, Market Analysis, Data Validation
Beginner · Guided Project · Less Than 2 Hours

L&T EduTech
Skills you'll gain: Manufacturing Processes, Hydraulics, Control Systems, Manufacturing Operations, Mechanical Engineering, Equipment Design, Maintenance, Repair, and Facility Services, Thermal Management, Failure Analysis, Robotics, Materials science, Automation, Quality Assurance
Intermediate · Course · 1 - 4 Weeks

Starweaver
Skills you'll gain: Prompt Engineering, Generative AI Agents, Retrieval-Augmented Generation, CrewAI, AI Orchestration, Vector Databases, Model Deployment, AI Personalization, Generative AI, Transfer Learning, Kubernetes, Enterprise Application Management, ChatGPT, AI Workflows, Containerization, Agentic systems, MLOps (Machine Learning Operations), Python Programming, System Monitoring, Engineering
Intermediate · Specialization · 3 - 6 Months