CRM courses focus on managing customer relationships through data and technology. You’ll learn about customer segmentation, sales forecasting, and strategies for improving customer engagement. Courses often explore popular CRM software like Salesforce and HubSpot, along with methods for analyzing customer data to drive business decisions.

LearnKartS
Skills you'll gain: Salesforce, User Provisioning, Customer Relationship Management (CRM) Software, Cloud Applications, Email Automation, Account Management, Identity and Access Management, Role-Based Access Control (RBAC), Data Management
★ 3.8 (48) · Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Email Marketing, Email Automation, General Data Protection Regulation (GDPR), A/B Testing, Copywriting, Marketing Automation, Campaign Management, Gmail, Compliance Auditing, Data-Driven Marketing, Regulation and Legal Compliance, Target Audience, Auditing, Compliance Management, Customer Relationship Management (CRM) Software, Customer Relationship Management, Marketing Strategy and Techniques, Marketing Planning, Market Analysis, Data Analysis
Beginner · Course · 1 - 3 Months

Skills you'll gain: Banking Services, Bank Regulations, Mobile Banking, Banking, Risk Management Framework, FinTech, Security Controls, Customer Relationship Management, Payment Systems, Cyber Risk, Financial Services, Cyber Attacks, Cybersecurity, Regulatory Requirements, Financial Inclusion, Financial Systems, Cloud Security, Blockchain, Risk Management, Governance
★ 5 (20) · Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Salesforce, User Accounts, User Provisioning, Customer Relationship Management, Customer Relationship Management (CRM) Software, Collaborative Software, Administration, End User Training and Support, UI Components, Usability, Administrative Support, User Interface (UI) Design, User Interface (UI), Collaboration, User Interface and User Experience (UI/UX) Design, User Experience, User Experience Design, System Support, Business Administration, Business
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce, Customer Relationship Management (CRM) Software, Customer Relationship Management, Data Validation, Data Modeling, Data Entry, Productivity, Data Quality, Process Design, Data Integrity, Records Management, Data Access, System Configuration, Business Process, Administrative Support, Verification And Validation, User Experience Design, Design, Business Solutions, Business
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce, Calendar Management, Systems Administration, Role-Based Access Control (RBAC), System Configuration, Authorization (Computing), Data Security, Security Controls, Administrative Support, User Provisioning, Customer Relationship Management, Administration, Security Management, Data Access, Data Management, Customer Data Management, System Support, Information Management, Data Capture, Business
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce, Data Modeling, Data Architecture, Database Architecture and Administration, System Configuration, Information Architecture, Data Access, IT Security Architecture, Security Controls, Data Sharing, Data Security, Business Architecture, Business Requirements, Information Management, Data Management, Security Management, Data Structures, System Support, Business, Design
Beginner · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: Enterprise Resource Planning, Wireless Networks, E-Commerce, Supply Chain Management, Customer Relationship Management, Computer Networking, Information Systems, Systems Integration, Customer Relationship Management (CRM) Software, Social Media Marketing, Business Operations, Logistics Management, Network Administration, Inventory Management, Digital Marketing, Network Security, Business Process Management, Data Management, Procurement, Customer Engagement
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Salesforce, User Accounts, User Provisioning, Customer Relationship Management, Customer Relationship Management (CRM) Software, Data Modeling, Collaborative Software, Calendar Management, Data Validation, System Configuration, Security Controls, Administration, Data Management, Data Quality, Data Access, Business Requirements, Data Sharing, System Requirements, Productivity, Business
Beginner · Specialization · 1 - 3 Months

The Expert Academy
Skills you'll gain: Rapport Building, Brand Loyalty, Customer Relationship Management (CRM) Software, Customer Relationship Management, Brand Marketing, Sales Management, Persuasive Communication, Customer Advocacy, Brand Strategy, Sales Strategy, Selling Techniques, Brand Management, Sales, Customer Retention, Customer experience improvement, Consultative Selling, Revenue Management, Storytelling, Customer Insights, Customer Service
Intermediate · Specialization · 3 - 6 Months

Dr. Ryan Ahmed
Skills you'll gain: Claude Code, Prompt Engineering, Anthropic Claude, Model Context Protocol, Agentic Workflows, AI Workflows, Presentations, AI Orchestration, Research Reports, Email Automation, Generative AI Agents, Business Modeling, Vibe coding, Microsoft Office, Financial Modeling, Microsoft Excel, Microsoft PowerPoint, Software Engineering, Data Analysis, Data Visualization
★ 4.5 (6) · Beginner · Specialization · 3 - 6 Months

LearnKartS
Skills you'll gain: Salesforce, Cloud Deployment, Enterprise Application Management, Administration, Security Controls, Customer Relationship Management, Cloud Applications, Data Management
★ 3.8 (70) · Beginner · Specialization · 1 - 3 Months
Start with what you want to do with CRM. If you want to implement CRM for sales management, look for courses focusing on sales pipeline management, lead tracking, and customer engagement strategies. If you're interested in using Salesforce as your CRM tool, choose courses that cover Salesforce features, customization options, and integration with other systems.