Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Johns Hopkins University
Skills you'll gain: Amazon Web Services, Tensorflow, Applied Machine Learning, Machine Learning Methods, Natural Language Processing, Classification Algorithms, Software Design, Application Development, Supervised Learning, Model Evaluation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Content Performance Analysis, Target Audience, Facebook, Driving engagement, Social Media Marketing, Customer Insights, Social Media, Social Media Management, Advertising, Marketing, Content Marketing, Performance Analysis, Content Creation, Digital Marketing, Performance Metric
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: AWS Identity and Access Management (IAM), Disaster Recovery, Identity and Access Management, Amazon Web Services, Cloud Security, Cloud Management, Amazon Elastic Compute Cloud, Data Security, Infrastructure Security
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Vision, Applied Machine Learning, Digital Signal Processing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: User Accounts, Technical Support and Services, User Provisioning, Virtual Private Networks (VPN), VPN Clients, Authentications, Encryption, Data Sharing
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Legal Technology, Legal Strategy, Regulation and Legal Compliance, Responsible AI, Ethical Standards And Conduct, AI Enablement, Artificial Intelligence, Innovation, Risk Management
Beginner · Course · 1 - 4 Weeks

The University of Tokyo
Skills you'll gain: Lesson Planning, Teaching, Program Evaluation, Curriculum Development, Graphic Design, Instructional Design, Student Engagement, Cooperation, Constructive Feedback, Analysis, Time Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Logo Design, Adobe Illustrator, Adobe Creative Cloud, Graphic Design, System Configuration, Design Software, Knowledge of Apple Hardware, Creative Design, Adobe Photoshop, Graphics Software, Computer Hardware, Peripheral Devices
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Wireframing, Typography, Design Elements And Principles, Design, Layout Design, User Experience Design, Graphic and Visual Design, Adobe XD, Prototyping, User Centered Design, Figma (Design Software), Design Reviews, Human Centered Design, Style Guides, Color Theory
Intermediate · Course · 3 - 6 Months

University of Colorado System
Skills you'll gain: Marketing Analytics, Anomaly Detection, Advanced Analytics, Bayesian Network, Data-Driven Decision-Making, Forecasting, Marketing Strategies, Strategic Decision-Making, Strategic Leadership, Time Series Analysis and Forecasting, Statistical Modeling, Simulation and Simulation Software, Predictive Analytics, Customer Retention, Reinforcement Learning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Flask (Web Framework), User Accounts, Web Development, Web Applications, HTML and CSS, Authentications, Cascading Style Sheets (CSS), Database Development, Database Management
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Linux Administration, Linux Servers, Cloud Infrastructure, Cloud Computing, Linux, Ubuntu, Operating System Administration, Cloud Platforms, Infrastructure As A Service (IaaS), Cloud Deployment, Scalability, Server Administration, Web Servers, Apache, Firewall, NoSQL, PHP (Scripting Language)
Intermediate · Course · 1 - 3 Months