Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Pearson
Skills you'll gain: Deep Learning, Convolutional Neural Networks, PyTorch (Machine Learning Library), Recurrent Neural Networks (RNNs), Keras (Neural Network Library), Artificial Neural Networks, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), Transfer Learning, Tensorflow, Python Programming, Data Preprocessing, Network Architecture, Classification Algorithms, Model Evaluation, Regression Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Unity Engine, Scripting, C# (Programming Language), Video Game Development, Game Design, Event-Driven Programming, Development Environment, Programming Principles, User Interface (UI), Object Oriented Programming (OOP)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Model Deployment, Data Preprocessing, Applied Machine Learning, Machine Learning Methods, Machine Learning, Predictive Modeling, Feature Engineering, Data Pipelines, Data Transformation, Data Science, Python Programming, Regression Analysis
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Apache Maven, Java, Java Platform Enterprise Edition (J2EE), Object Oriented Design, Hibernate (Java), Unit Testing, File I/O, Docker (Software), Software Design Patterns, Integrated Development Environments, Object-Relational Mapping, Functional Design, Maintainability, System Configuration
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: React.js, Web Development Tools, JavaScript Frameworks, Front-End Web Development, Javascript, Web Development, Software Engineering
Intermediate · Guided Project · Less Than 2 Hours

Duke University
Skills you'll gain: Matplotlib, Data Visualization, Predictive Modeling, Pandas (Python Package), Data Visualization Software, Predictive Analytics, Regression Analysis, Data Analysis, Data Cleansing, Data Science, Machine Learning Algorithms, Statistical Inference, Statistical Modeling, Probability & Statistics, Classification Algorithms, Python Programming
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Lean Manufacturing, Lean Six Sigma, Manufacturing Operations, Process Improvement, Process Optimization, Production Planning, Organizational Strategy, Key Performance Indicators (KPIs), Production Management, Manufacturing Processes, Strategic Leadership, Continuous Improvement Process, Operational Analysis, Performance Measurement, Automation Engineering, Change Management, Systems Analysis, Simulation and Simulation Software, Sustainable Business, Operations Research
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Generative AI Agents, Retrieval-Augmented Generation, Generative AI, AI Enablement, AI Product Strategy, Customer experience improvement, AI Orchestration, Google Cloud Platform, Large Language Modeling, Organizational Strategy, Tool Calling, Customer Insights, Organizational Change, Innovation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Microsoft SQL Servers, Stored Procedure, Database Management, SQL, Database Development, C# (Programming Language), Application Development, Development Environment, Microsoft Visual Studio, User Interface (UI), Data Access, Email Automation, Document Management
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: AWS CloudFormation, Amazon Web Services, Amazon Elastic Compute Cloud, Event-Driven Programming, Serverless Computing, Event Monitoring, Software Engineering
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries
Beginner · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Marketing Effectiveness, Marketing, Strategic Marketing, Marketing Management, Marketing Strategy and Techniques, Customer Engagement, Marketing Planning, Consumer Behaviour, Market Opportunities, Market Analysis, Key Performance Indicators (KPIs), Brand Strategy, Value Propositions, Performance Measurement, Customer Insights, Cross-Channel Marketing, Integrated Marketing Communications
Beginner · Course · 1 - 4 Weeks