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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Coursera

    Salesforce Agents: Building AI-Powered Automations

    Skills you'll gain: Salesforce, Business Process Automation, Agentic Workflows, Generative AI Agents, AI Enablement, AI Orchestration, Automation, AI Product Strategy, Business Workflow Analysis, Process Optimization, Responsible AI, Customer experience improvement, Case Studies, Scalability, Organizational Change, Performance Measurement

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Agile Principles and Scrum Roles

    Skills you'll gain: Scrum (Software Development), Team Building, Team Management, Backlogs, Agile Project Management, Agile Methodology, Sprint Retrospectives, Team Leadership, Sprint Planning, User Story, Cross-Functional Collaboration, Case Studies, Project Management, Resilience

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Data Modelling Essentials

    Skills you'll gain: Data Modeling, Power BI, Data Manipulation, Data Literacy, Database Design, Data Transformation, Data Integration, Star Schema, Data Cleansing, Relationship Building

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Intermediate Unity C# & Advanced 2D Game Development

    Skills you'll gain: Animation and Game Design, Android (Operating System), Unity Engine, Video Game Development, Mobile Development, C# (Programming Language), Game Design, Scripting, Object Oriented Programming (OOP)

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Verify Jira History: Confirm Accuracy Fast

    Skills you'll gain: Jira (Software), Issue Tracking, Investigation, Data Quality, Data Validation, Data Integrity, Reconciliation, Change Control, Anomaly Detection, Dependency Analysis, Verification And Validation, Trend Analysis, Analysis, Project Documentation, Auditing, Workflow Management, Project Management, Leadership and Management

    Beginner · Course · 1 - 4 Weeks

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    Board Infinity

    Google Analytics Hacks: Boost Your Marketing Performance

    Skills you'll gain: Customer Analysis, Campaign Management, Digital Advertising

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Virtual Interviewing for HR

    Skills you'll gain: Follow Through, Culture Transformation, Customer experience improvement, Communication, Video Production

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Build Robust Java ML Models with Entropy

    Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development

    Advanced · Course · 1 - 4 Weeks

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    The State University of New York

    Launch Your Online Business

    Skills you'll gain: Branding, Marketing and Public Relations, Entrepreneurship, Content Creation, Video Production, Marketing, Copywriting, Business Modeling, Presentations, Customer Engagement, Value Propositions, E-Commerce, Web Design and Development, Photography, Persona Development, Competitive Analysis

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    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Analyze Marketing: Define and Apply Strategy

    Skills you'll gain: Value Propositions, Target Audience, Target Market, Strategic Decision-Making, Business Strategy, Strategic Marketing, Marketing Planning, Competitive Analysis, Marketing, Competitive Intelligence, Analysis, Marketing Strategy and Techniques, Customer Analysis, Market Analysis

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Analyze Jira: Find Your Open Work

    Skills you'll gain: Prioritization, Jira (Software), Organizational Skills, Decision Making, Backlogs, Project Management Software, Timelines, Dashboard, Query Languages, Project Management, Resource Management

    Beginner · Course · 1 - 4 Weeks

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    EDUCBA

    Master & Apply Advanced SAS Programming Techniques

    Skills you'll gain: Sampling (Statistics), SAS (Software), Data Integration, Statistical Programming, Statistical Methods, Data Manipulation, Data Processing, Data Management, SQL, Data Transformation, Data Governance, Transaction Processing, Version Control, Data Structures, File Management

    Intermediate · Course · 1 - 3 Months

Searches related to customer journey

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In summary, here are 10 of our most popular customer journey courses

  • Salesforce Agents: Building AI-Powered Automations: Coursera
  • Agile Principles and Scrum Roles: Coursera
  • Data Modelling Essentials: Packt
  • Intermediate Unity C# & Advanced 2D Game Development: Packt
  • Verify Jira History: Confirm Accuracy Fast: Coursera
  • Google Analytics Hacks: Boost Your Marketing Performance: Board Infinity
  • Virtual Interviewing for HR: Packt
  • Build Robust Java ML Models with Entropy: Coursera
  • Launch Your Online Business: The State University of New York
  • Analyze Marketing: Define and Apply Strategy: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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