Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Operational Risk, Financial Regulation, Risk Modeling, Bank Regulations, Risk Management Framework, Regulatory Compliance, Risk Control, Risk Management, Business Risk Management, Risk Mitigation, Enterprise Risk Management (ERM), Risk Analysis, Internal Controls, Financial Analysis

Skills you'll gain: Salesforce, Customer Relationship Management, Customer Relationship Management (CRM) Software, Responsible AI, Salesforce Development, Data Ethics, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Customer Data Management, Business Process Automation, Automation, Analytics, Data-Driven Decision-Making, Predictive Modeling

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

Skills you'll gain: Calculus, Engineering Calculations, Mathematical Theory & Analysis, Algebra, Advanced Mathematics, Applied Mathematics, Derivatives

Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

Skills you'll gain: Risk Management Framework, Financial Regulation, Commercial Banking, Regulatory Requirements

Skills you'll gain: Google Cloud Platform, CI/CD, MLOps (Machine Learning Operations), Data Pipelines, Tensorflow, Continuous Deployment, Continuous Integration, Kubernetes, Metadata Management, PyTorch (Machine Learning Library), Containerization

Skills you'll gain: Data Import/Export, Microsoft Excel, Data Visualization, Spreadsheet Software, Data Management, Excel Macros, Data Cleansing, Excel Formulas, Data Validation, Productivity Software, Data Sharing, Microsoft Word, Visual Basic (Programming Language), Problem Solving

Skills you'll gain: Social Media Management, Social Media Content, Social Media, Social Media Marketing, Scheduling

Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service

Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy