Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Pennsylvania
Skills you'll gain: AI Personalization, Fraud detection, Data Management, Responsible AI, Big Data, Data Ethics, Generative Adversarial Networks (GANs), AI Enablement, AI Product Strategy, Machine Learning Algorithms, Data Governance, Business Strategies, Data Security, Governance, Human Resources, Analytics, Deep Learning, Credit Risk, Machine Learning, Data-Driven Decision-Making
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Content Marketing, Digital Media Strategy, AI Personalization, Marketing Analytics, Customer Insights, Market Intelligence, Ethical Standards And Conduct
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Workflow Management, No-Code Development, Process Improvement, Business Process Automation, Process Design, Automation, Project Management Software, Systems Thinking, Slack (Software), Collaborative Software, Cloud-Based Integration, Data Integration
Beginner · Course · 1 - 4 Weeks

Tel Aviv University
Skills you'll gain: Scientific Methods, Biology, Research, Biochemistry, Life Sciences, Psychology, Molecular Biology, Environment, Physiology, Cell Biology
Beginner · Course · 1 - 3 Months

Skills you'll gain: Backlogs, AI Enablement, Business Process Automation, Project Management Software, Strategic Prioritization, Workflow Management, Prioritization, Project Management, Administrative Support, Automation, Delegation Skills, Generative AI Agents
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Deployment, Amazon Web Services
Intermediate · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Cost Management, Project Risk Management, Project Schedules, Project Closure, Project Performance, Cost Estimation, Project Management, Project Scoping, Project Planning, Scope Management, Team Leadership, Sprint Planning, Agile Project Management, Vendor Management, Change Control, Communication Planning, Sprint Retrospectives, Leadership, Conflict Management, Leadership Development
Intermediate · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Network Routing, Virtual Local Area Network (VLAN), Routing Protocols, Network Switches, Network Model, TCP/IP, General Networking, Network Protocols, Network Administration, Network Routers, OSI Models, Computer Networking, Network Architecture, Networking Hardware, Network Infrastructure, Local Area Networks, Command-Line Interface
Mixed · Course · 1 - 3 Months

Skills you'll gain: Flask (Web Framework), Python Programming, Web Applications, Software Development Life Cycle, IBM Cloud, AI Enablement, Application Deployment, Application Programming Interface (API), Unit Testing, Integrated Development Environments, Debugging
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Cloud Infrastructure, Google Cloud Platform, Identity and Access Management, Data Storage, Cloud Computing, Cloud Services, Cloud Security, System Monitoring, Scalability
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Hugging Face, LLM Application, LangChain, Large Language Modeling, OpenAI, Natural Language Processing, Generative AI Agents, ChatGPT, Responsible AI, Embeddings, Application Programming Interface (API), Text Mining, Restful API, Agentic systems, Open Source Technology, Data Preprocessing, MLOps (Machine Learning Operations), Python Programming, Model Evaluation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI Workflows, AI Orchestration, Agentic Workflows, AI Security
Intermediate · Course · 1 - 4 Weeks