About this Course
4.7
105 ratings
22 reviews
Specialization
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100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 12 hours to complete

Suggested: 4 weeks of study, 2-3 hours/week...
Available languages

English

Subtitles: English, Arabic
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 12 hours to complete

Suggested: 4 weeks of study, 2-3 hours/week...
Available languages

English

Subtitles: English, Arabic

Syllabus - What you will learn from this course

Week
1
Hours to complete
2 hours to complete

Missing Deadlines and Dealing with Change

Welcome to Coaching for Managers Specialization Course 4: Coaching Conversations. In this first module we're going to focus on two common coaching conversations - an employee who consistently misses predetermined deadlines, and an employee dealing with a process change. By the end of this module, you should be able to differentiate between a developmental coaching approach and a directive management conversation, suggest strategies for both mindset and skill set coaching, and identify mindset and skill set gaps in employees. After a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled; we will wrap up each lesson with an in depth review and analysis of both the ineffective example and the effective example before you have the opportunity to check your understanding of the material....
Reading
10 videos (Total 41 min), 5 readings, 1 quiz
Video10 videos
Missing Deadlines and Dealing with Change Overview1m
Consistently Missing Deadlines Introductionm
Consistently Missing Deadlines Ineffective Example (Scenario)1m
Consistently Missing Deadlines Example (Scenario)3m
Consistently Missing Deadlines Review & Analysis12m
Dealing with Change Introductionm
Dealing with Change Ineffective Example (Scenario)1m
Dealing with Change Example (Scenario)7m
Dealing with Change Review & Analysis8m
Reading5 readings
The Executive's Guide to Better Listening10m
How to Have a Coaching Conversation10m
Leaders and Impatience - An Undermining Combination (Podcast)25m
Coaching People Through Change10m
What Needs to Change When Things Change (Podcast)17m
Quiz1 practice exercise
Module 1 Quiz15m
Week
2
Hours to complete
5 hours to complete

Former High Performer & Consistently Late to Work

In this next module we'll focus on an employee who is a former high performer who is experiencing a skill set gap and an employee who is consistently late to work. By the end of this module you should be able to articulate some additional strategies for skill set coaching, such as peer mentoring, as well as be able to describe how to make use of the feedback loop in a coaching conversation. As in Module 1, after a short introductory video, you will watch both an ineffective example, and effective, model example of how each type of conversation should be handled. Then we will wrap up each lesson with an in-depth review and analysis of both the ineffective and effective example. A quiz at the end of the module will allow you to assess your understanding of the material....
Reading
9 videos (Total 28 min), 5 readings, 1 quiz
Video9 videos
Former High Performer Introduction2m
Former High Performer Ineffective Example (Scenario)1m
Former High Performer Example (Scenario)2m
Former High Performer Review & Analysis5m
Consistently Late to Work Introduction1m
Consistently Late to Work Ineffective Example (Scenario)1m
Consistently Late to Work Example (Scenario)3m
Consistently Late to Work Review & Analysis7m
Reading5 readings
Fixing the Skills Gap Through Knowledge Transfer5m
Performance is not an Opinion (Podcast)17m
Coaching the Top Performer (Podcast)16m
Coaching to Eliminate Chronic Tardiness10m
Give a Coaching Conversation a Try (Activity)m
Quiz1 practice exercise
Module 2 Quiz15m
Week
3
Hours to complete
2 hours to complete

Dealing with Difficult Colleagues & Coaching the Coach

In our last module covering techniques and strategies in common coaching conversations, we're going to go over how to coach someone who is dealing with difficult colleagues as well as how to coach a fellow coach-manager. In this module, you'll learn how to empower your employees to deal with their own problems (instead of fixing them for your employees) through coaching, be able to demonstrate the use of good questioning techniques and use of the Thought Model to not only to help identify issues but to help the employee come up with new solutions and thoughts, and, finally, how to apply coaching techniques you already know and use when coaching another coach-manager. We'll also discuss the importance of coaching the person in the room. As you're reviewing this material, think about how you can apply the strategies you learn in these videos to your coaching practice....
Reading
8 videos (Total 32 min), 4 readings, 1 quiz
Video8 videos
An Employee Dealing with Difficult Colleagues Introduction1m
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)1m
An Employee Dealing with Difficult Colleagues Example (Scenario)6m
An Employee Dealing with Difficult Colleagues Review & Analysis7m
Coaching the Coach Introduction1m
Coaching the Coach Example (Scenario)7m
Coaching the Coach Review & Analysis4m
Reading4 readings
How Managers Can Help Employees Deal with Difficult People (Podcast)30m
Basic Elements Required for Accountability (Podcast)14m
Workplace Bullying10m
Tips for How to Coach Managers10m
Quiz1 practice exercise
Module 3 Quiz15m
Hours to complete
1 hour to complete

Key Takeaways for Effective Coaching

Before moving on to this course's specialization milestone, we're going to step back a bit and take a look at some final items to consider as you really begin to put everything you've learned throughout the specialization into practice within your organization. You'll be able to relate the importance of identifying an employee's thoughts, acknowledging an employee's strengths along with what needs to be worked on when coaching, making sure that an employee buys into the process and actually wants to participate in a coaching conversation. We'll wrap up with talking about how, like any skill, coaching takes practice, and making mistakes is part of the learning process....
Reading
5 videos (Total 24 min), 3 readings, 1 quiz
Video5 videos
Identifying Thoughts6m
Acknowledging Strengths4m
Confirming Willingness to be Coached4m
Making Mistakes is Okay6m
Reading3 readings
The Business Benefits of Positive Leadership10m
Managers and Kindness (Podcast)16m
Appreciation, Not Recognition (Podcast)14m
Quiz1 practice exercise
Module 4 Quiz15m
Week
4
Hours to complete
13 hours to complete

Milestone 3: Demonstrate Your Ability to Coach Effectively

In this final module, it's time to actually prep for and have some coaching conversations. This is a true test for yourself to see how far you've come in this specialization and will help you reflect on areas in which you're already doing well and areas where you still may need a little work. This module contains an overview video discussing key ideas to consider when working on the milestone, as well as some review videos from earlier courses in the specialization that should help you as you work on the assignments related to this milestone. Good luck!...
Reading
8 videos (Total 61 min), 1 quiz
Video8 videos
Actions and Results (from "Managing as a Coach" course)9m
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)7m
Coaching Tools (from "Coaching Practices" course)15m
Acknowledging Strengths (from earlier in this course)4m
Tips for Giving Feedback5m
Course Summary4m
Specialization Summary3m
4.7
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Top Reviews

By GBAug 30th 2016

Very good course. Specially the assignment where in the participant gets to record the coaching conversation and shares for review. Also, gets a chance to review the assignment of fellow partici

By AHFeb 18th 2017

It was a very good course which provided a thorough platform for launching and up scaling the coaching conversation skills

Instructor

Avatar

Kris Plachy

CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education

About University of California, Davis

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact....

About the Coaching Skills for Managers Specialization

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools....
Coaching Skills for Managers

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • While there are no official prerequisites for this course, this course does build upon ideas and materials presented in the three other courses within the Coaching Skills for Managers Specialization. It is highly recommended that you either complete the following courses or be familiar with the coaching topics covered in these courses before taking this course:

    Managing as a Coach

    Setting Expectations and Performance Issues

    Coaching Practices

More questions? Visit the Learner Help Center.