EDUCBA
Explanation of ITIL V4 Service Value System & its Components
EDUCBA

Explanation of ITIL V4 Service Value System & its Components

This course is part of ITIL 4 Certification Specialization

Taught in English

EDUCBA

Instructor: EDUCBA

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

Intermediate level

Recommended experience

7 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Comprehensive understanding of the ITIL Service Value System (SVS) and its components.

  • Advanced strategies for creating value, optimizing service management, and driving organizational success.

Details to know

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Recently updated!

May 2024

Assessments

13 assignments

Course

Gain insight into a topic and learn the fundamentals

Intermediate level

Recommended experience

7 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the ITIL 4 Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 3 modules in this course

This module immerses learners in the ITIL Service Value System (SVS), where they define its components, recognize its significance, and outline its structure proficiently. Learners explore the dynamics of value creation, understanding how opportunities and demands shape service management. Additionally, they define and apply the "Focus on Value" principle, implement "Start Where You Are" strategies, and appreciate the importance of iterative progress in service improvement. Learners will gain a deep understanding of the SVS, value creation principles, and iterative improvement strategies, empowering them to drive continuous enhancement within their organizations.

What's included

8 videos1 reading4 assignments1 discussion prompt

This module delves into understanding consumer perspectives of value, assessing customer experiences, and utilizing feedback effectively to enhance service delivery. Learners implement the "Start Where You Are" approach, measure progress, and strategize optimization in service management. Additionally, they explore the importance of collaboration, visibility, simplicity, and practicality, implementing holistic approaches to optimize service delivery. Furthermore, learners navigate the road to optimization, effectively utilizing automation to streamline processes and drive efficiency in service management. Learners gain comprehensive insights into customer-centric approaches and optimization strategies, empowering them to excel in service management roles within their organizations.

What's included

20 videos2 readings4 assignments1 discussion prompt

This module introduces learners to governing bodies in service management, defining their role and applying governance effectively within the ITIL Service Value System (SVS). Learners identify and comprehend each stage within the Service Value Chain, recognizing their roles and significance in service management. Additionally, they explore the Continual Improvement Model, understanding its steps and alignment with ITIL Guiding Principles. Furthermore, learners delve into key ITIL practices within the SVS, recognizing their significance in enhancing service management practices. Learners gain comprehensive insights into governance, service value chain stages, continual improvement, and key ITIL practices, empowering them to drive service excellence within their organizations.

What's included

14 videos1 reading5 assignments1 discussion prompt

Instructor

EDUCBA
EDUCBA
43 Courses17,079 learners

Offered by

EDUCBA

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