EDUCBA
Brief Overview of ITIL V4 Management and Practices
EDUCBA

Brief Overview of ITIL V4 Management and Practices

This course is part of ITIL 4 Certification Specialization

Taught in English

EDUCBA

Instructor: EDUCBA

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

Intermediate level

Recommended experience

8 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices

  • Develop expertise in managing information security and optimizing service delivery

  • Gain insights into essential management practices and technical elements to drive organizational success and innovation

Details to know

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Recently updated!

June 2024

Assessments

12 assignments

Course

Gain insight into a topic and learn the fundamentals

Intermediate level

Recommended experience

8 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the ITIL 4 Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 3 modules in this course

This module immerses learners in the critical aspects of IT service management, beginning with architecture management's role and the significance of Continual Improvement practices. Learners recognize the importance of managing information security in ensuring robust IT service delivery. Additionally, they explore the contributions of knowledge management, measurement, change, portfolio, project, relationship, risk, and financial management to IT service success. Furthermore, learners delve into strategy management, effective supplier management strategies, and talent management's role in optimizing IT service delivery. Through practical examples and theoretical exploration, learners gain comprehensive insights into essential aspects of IT service management, empowering them to drive organizational success and innovation.

What's included

18 videos3 readings4 assignments1 discussion prompt

This module offers an in-depth exploration of crucial aspects of service management. Learners define Availability Management, grasp the significance of business analysis, and master capacity/performance management. Additionally, they implement effective change control strategies. Furthermore, learners explore incident management, IT asset management, monitoring, problem resolution, release management, service catalogs, and service configuration management. The module also delves into service continuity, emphasizing service design's importance, service desk practices, service level management, service requests, and service validation. Through theoretical exploration and practical exercises, learners gain comprehensive insights into essential service management practices, empowering them to optimize service delivery within their organizations.

What's included

19 videos2 readings4 assignments1 discussion prompt

This module provides a deep understanding of key elements essential for efficient service delivery processes. Learners grasp the role of deployment management and its significance in ensuring effectiveness. They explore managing infrastructure and platforms to optimize service delivery, ensuring smooth operation of IT services. Additionally, the module identifies the crucial role of software development and management in enhancing service quality and facilitating continuous improvement. Through theoretical exploration and practical examples, learners gain comprehensive insights into deployment strategies, infrastructure management, and software development practices, empowering them to drive service excellence and innovation within their organizations.

What's included

4 videos1 reading4 assignments1 discussion prompt

Instructor

EDUCBA
EDUCBA
43 Courses17,079 learners

Offered by

EDUCBA

Recommended if you're interested in Support and Operations

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