This course is part of the Goodwill® Career Coach and Navigator Professional Certificate

Goodwill Academy

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Offered By

Goodwill® Career Coach and Navigator Professional CertificateGoodwill Industries International

About this Course

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This course is for those who are passionate about helping people find jobs aligned with their skills and interests so they can earn a living through fulfilling work. This first course in the Career Coach and Navigator Professional Certificate will provide foundational knowledge of the Career Navigator and Coach roles, and introduce relationship management and human-centered coaching and navigating.
By the end of the course, you will be able to: 
Explain the foundational concepts of Career Coaching and Navigating.
Familiarize clients with the Career Coaching and Navigation experience.
Discover career possibilities for Career Navigators and Career Coaches
Describe common Career Development theories, models, and tools.
Summarize Coaching Agreements and Career Service Plans.
Identify professional and ethical standards.
Describe human-centered approaches to Career Coaching and Navigating.

To be successful in this course, no prior experience with career coaching or navigation is required. You just need a passion to help people, along with basic computer skills (some knowledge of word processing, spreadsheets, presentations and email).

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 4 in the

Goodwill® Career Coach and Navigator Professional Certificate

Beginner Level

High school diploma or GED, a passion to help people, basic computer skills and internet navigation experience

Approx. 15 hours to complete

English

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Skills you will gain

Crisis Intervention
establishing trust
establish coaching agreements
Human-centered coaching

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 4 in the

Goodwill® Career Coach and Navigator Professional Certificate

Beginner Level

High school diploma or GED, a passion to help people, basic computer skills and internet navigation experience

Approx. 15 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.25/5 (5 Ratings)

Goodwill Academy

1,803 Learners

4 Courses

Offered by

Goodwill Industries International

Goodwill Industries® has helped people go to work since 1902. We provide employment, job training and other community-based programs for people looking to advance their careers, build their skills and further their education. Learn more about our organization by checking out the list of resources below. Goodwill® is a registered trademark of Goodwill Industries International, Inc. (GII). All rights reserved.

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Syllabus - What you will learn from this course

Week1

Week 1

4 hours to complete

Introduction to Career Coaching and Navigating

4 hours to complete

12 videos (Total 58 min), 4 readings, 3 quizzes

12 videos

Introduction to Career Coach and Navigator Professional Certificate6mCourse Introduction: Foundations of Career Coaching and Navigating1mWhat is Career Coaching and Navigating?5mCareer Coach and Navigator Roles4mChanging People's Lives5mSteps to Career Navigating and Coaching3mMeet a Career Navigator2mCareer Navigators: A Day in the Life4mOverview of the Job Seeking Experience5mProfiles of Job Seekers5mIntroduction to Skills- and Competency-Based Career Development6mBenefits of Skills- and Competency-Based Career Development6m

4 readings

Welcome to the Course5mDiscover Jobs in Career Coaching and Navigating15mCase Study: Journey of a Job Seeker15mCase Study: Skills-Based and Competency-Based Career Navigation15m

3 practice exercises

Defining Career Coaching and Navigation30mThe Job Seeking Experience30mCareer Coaching and Navigating Quiz30m

Week2

Week 2

3 hours to complete

Theories Behind Career Coaching and Navigating

3 hours to complete

8 videos (Total 49 min), 2 readings, 2 quizzes

8 videos

Module 2 Introduction: Theories Behind Career Coaching and Navigating2mWhat is a Theory and Why is it Important?7mMaslow's Hierarchy of Needs5mFrank Parsons' Trait and Factor Theory6mSuper’s Developmental Self-Concept Theory9mHolland Theory of Vocational Types5mBandura’s Social Cognitive Theory7mIntroduction to Career Development Theory: Call to Action4m

2 readings

Career Development Theories Summary20mCareer Development Theory Case Study6m

2 practice exercises

Development Theories Quiz30mCareer Development Theories Quiz30m

Week3

Week 3

4 hours to complete

Module 3: Client Relationship Management

4 hours to complete

15 videos (Total 61 min), 6 readings, 3 quizzes

15 videos

Understanding the Coach-Client Relationship2mCoordination and Support Roles3mSetting Expectations4mCultural Competency6mEstablishing Trust with Clients3mMaintaining a Navigator/Coach Presence3mWhat is a Coaching Agreement?4mSetting Expectations4mCareer Services Plans4mDefining Career and Supportive Services3mEthical Guidelines4mPreventing Discrimination3mConflict of Interest4mLegal Concerns4mWhen to End a Coaching Agreement4m

6 readings

Professional Relationships and Healthy Boundaries10mEstablishing Trust with Clients Example2mSetting Expectations Example2mEstablishing and Maintaining Agreements20mProfessional Standards20mPreventing Discrimination Case Study20m

3 practice exercises

Preparing for Success Quiz30mCoaching Agreements Quiz30mManaging the Client Relationship Quiz30m

Week4

Week 4

5 hours to complete

Module 4: Human-Centered Navigating and Coaching

5 hours to complete

17 videos (Total 69 min), 6 readings, 4 quizzes

17 videos

What is the Human-Centered Approach?3mCycle of Support6mCrisis Intervention5mCrisis Intervention Example1mSelf-care for Career Navigators and Coaches4mTrust, Safety, Respect and Empathy5mCultural Sensitivity and Racial Equity4mDisabilities and Rehabilitation Options6mHuman-centered Communication3mWhat is Trauma-informed Care?3mInterpersonal Communication3mEstablishing Rapport3mActive Listening3mPowerful Questioning4mDirect Communication3mVerbal Communication Skills2mNon-verbal Communication3m

6 readings

Human-Centered Practice and Process Model10mCultural Sensitivity and Racial Equity Example2mDiversity, Equity and Inclusion Case Study10mTrauma-informed Care Case Study10mBest Practices for Communication Skills10mPeer Review Case Study5m

3 practice exercises

Human-Centered Approach Quiz30mDiversity and Equity Quiz30mHuman-centered Navigating and Coaching Quiz30m

About the Goodwill® Career Coach and Navigator Professional Certificate

Are you passionate about helping people change their lives with skills and jobs so they can earn a good living and feel fulfilled by the work they do? Do you want a rewarding career that advances equity and helps strengthen communities? Explore a new career as a Career Coach or Navigator where you can help others develop the skills and confidence to pursue their next career move.

This Professional Certificate includes four beginner-level courses to help you build skills that prepare you for an entry-level job as a Career Coach or Navigator. You will learn from professionals who work as Career Coaches or Navigators and gain insights from the job seekers and career advancers they serve. By the end of the program, you will be able to: Explain the foundational concepts of Career Coaching and Navigating. Familiarize clients with the Career Coaching and Navigation experience. Discover career possibilities for Career Navigators and Career Coaches. Describe common Career Development theories, models, and tools. Summarize Coaching Agreements and Career Service Plans. Identify professional and ethical standards. Describe human-centered approaches to Career Coaching and Navigating.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Who is this program for?
This program is for anyone interested in becoming a career coach or navigator. It may also be of interest to educators or human resource professionals who want to improve their ability to support people who are building skills and advancing careers.
What background knowledge is necessary?
High school diploma or GED; passion to help people; basic computer skills and internet navigation experience; some knowledge of word processing, spreadsheets, presentations and email; typing skills
What does a career navigator do?
A career navigator forms a trusting relationship with diverse clients as they move through their career journey. They work on the case management of clients and help them prepare for jobs and careers.
Is this course completely online?
Yes, it is completely online. You can access your lectures and readings anytime and anywhere via the web or your mobile device.
Which jobs does this program prepare for?
This program prepares you for jobs in career coaching, career navigation and career counseling that may be available in a wide array of industries and sectors.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

More questions? Visit the Learner Help Center.

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Foundations of Career Navigating and Coaching

About this Course

Skills you will gain