Goodwill Industries International
Client Intake, Assessments, Skill Analysis and Planning
Goodwill Industries International

Client Intake, Assessments, Skill Analysis and Planning

This course is part of Goodwill® Career Coach and Navigator Professional Certificate

Taught in English

Some content may not be translated

Goodwill Academy

Instructor: Goodwill Academy

3,103 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.6

(36 reviews)

Beginner level

Recommended experience

18 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.6

(36 reviews)

Beginner level

Recommended experience

18 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your Education expertise

This course is part of the Goodwill® Career Coach and Navigator Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Goodwill Industries International
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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There are 4 modules in this course

The ability to recruit potential clients is an essential skill for Career Coaches and Navigators. It involves identifying and reaching out to people who you think may benefit from your services, building a relationship with them, and helping them take steps toward improving their life. In this module, you will discover various outreach activities for recruiting participants and strategies for tracking your success using recruitment data.

What's included

15 videos6 readings3 quizzes6 discussion prompts

The purpose of the client intake process is to gather information about potential clients, including their needs and expectations, and to determine how you can best serve them. In this module, you will learn how to apply the coaching mindset to better understand the clients needs and expectations, create a client profile and manage the business of client intake.

What's included

10 videos7 readings3 quizzes6 discussion prompts

Performing a skills assessment is the first step in a process that helps clients close their skill gaps. The assessment enables you to evaluate the clients' strengths and weaknesses, identify areas of opportunity, and develop strategies to address their needs. In this module, you will learn how to use critical thinking to uncover clients' goals and skills and compare and contrast various career assessment methods.

What's included

18 videos4 readings3 quizzes7 discussion prompts

Working with clients to set goals that are both challenging and achievable helps them improve their lives. When clients have the motivation and conviction to follow through on their goals, they are more likely to achieve them. In this module, you will learn strategies for developing service plans, helping clients overcome barriers and keeping clients on track and accountable.

What's included

11 videos5 readings3 quizzes1 peer review4 discussion prompts

Instructor

Instructor ratings
4.2 (12 ratings)
Goodwill Academy
Goodwill Industries International
4 Courses12,231 learners

Offered by

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4.6

36 reviews

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DB
5

Reviewed on Dec 11, 2023

MJ
5

Reviewed on Aug 15, 2023

DA
5

Reviewed on Sep 12, 2023

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