From Likes to Leads: Interact with Customers Online is the third of seven courses in the Google Digital Marketing & E-commerce Certificate. This course will help you develop social media marketing strategies. Social media is a key digital marketing channel for many businesses because of the large number of people who use social platforms to socialize, interact with businesses, and share content. No digital marketing strategy is complete without an online brand presence where customers can engage with a brand. In this course you’ll explore social media platforms and identify which platform is the most appropriate for specific business needs. You’ll learn how to create content for social media using graphic design principles for marketers and learn how to manage a social media presence. In addition you’ll set goals and success metrics for social media ads.
This course is part of the Google Digital Marketing & E-commerce Professional Certificate
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About this Course
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessWhat you will learn
Define social media marketing and describe its purpose
Identify core pillars of social media marketing: strategy, planning and publishing, listening and engagement, analytics and reporting, advertising
Define the goals of a social media campaign
Write, design, and repurpose engaging content for social media
Skills you will gain
- Social Listening
- Social Media Bidding
- Customer Engagement
- Social Media Analytics
- Social Media Branding
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
Introduction to from likes to leads: interact with customers online
Social media strategy, planning, and publishing
Listening and engagement on social media
Social media analytics and reporting
Reviews
- 5 stars81.86%
- 4 stars14.73%
- 3 stars2.45%
- 2 stars0.37%
- 1 star0.56%
TOP REVIEWS FROM FROM LIKES TO LEADS: INTERACT WITH CUSTOMERS ONLINE
This is a great and comprehensive course for beginers. However the examples are illustrated using twitter and would be better if Facebook has been used.
All the concepts are well designed. After this course i gained more confidence and can step ahead to fulfil my dreams
Thanks to GOOGLE & COURSERA.
A very helpful courses for a beginner like me. I really look forward to finishing this course! Thank you Coursera and Google for the opportunity.
This course is the key to understanding how social media works in general. I am grateful for coming across such a wonderful course.
About the Google Digital Marketing & E-commerce Professional Certificate

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