There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.

I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.

This is excellent training, it provide fundamental and practical skill needed for customer engagement related job

The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!

Excellent course with excellent professors and teachers.

This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

Thank you for the opportunity.

It's a big eye opener. I am enjoying every video of the course

great

Great stuff

great course

Good Course in this field.

v

It was v useful for me, thanks coursera

Great Course for customer service executives and even best for the one who is about to start serving customer :-)

Interesting course. I'm learning new things.

The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.

Fantastic course and very informative and transformative as well

I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.

Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.

excellent training, permitto obtain good knowledge on how ma

Fairly Good

Bad, They request me just after I finish the course to pay another $50 to get the certification after I have already paid, You can check here: http://prntscr.com/ov7q03