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IBM Customer Engagement Specialist Professional Certificate, IBM

4.9
111 ratings
27 reviews

About this Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist : • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, it is recommended to take the final certificate exam which is required in order to receive the official IBM Customer Engagement Specialist Certificate. The final exam is available for remote proctoring via Pearson VUE and details will be shared with you at the conclusion of the course....
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29 Reviews

By Onyeka Mgbeokwere

May 20, 2019

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

By Reinaldo Alonso

May 19, 2019

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

By Julian Kennedy

May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

By Olusegun Dare Omoloye

May 07, 2019

Fantastic course and very informative and transformative as well

By Tamara Thais Jovanovic

May 04, 2019

The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.

By Shelia Adams

Apr 29, 2019

I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.

By Sachin Bapat

Apr 28, 2019

Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.

By Siddharth Gupta

Apr 17, 2019

it is really good course

By Jaison Cook

Apr 16, 2019

This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

By Georgios Psaltakis

Mar 30, 2019

Fairly Good