By Lisa C
•Jun 10, 2019
There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.
By Tatiana F
•Nov 28, 2018
I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.
By Mohammed Y
•Dec 21, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
By said h a
•Jan 03, 2019
This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.
By Edo R
•Nov 25, 2018
This is excellent training, it provide fundamental and practical skill needed for customer engagement related job
By Enechaziam S U
•Mar 14, 2019
The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!
By Luciano M
•Jan 19, 2019
Excellent course with excellent professors and teachers.
By Jaison C
•Apr 16, 2019
This course offers insight into the realities of Customer Service that I would have otherwise overlooked.
By Raul M
•Jan 27, 2019
Thank you for the opportunity.
By Raphael D
•Jan 09, 2019
It's a big eye opener. I am enjoying every video of the course
By Luiz F
•Feb 10, 2019
great
By Duncan E O O
•Feb 26, 2019
Great stuff
By Inegbedion L O
•Mar 04, 2019
great course
By LEE, Y
•Mar 15, 2019
Good Course in this field.
By FangLi
•Mar 18, 2019
v
By Abida F
•Mar 20, 2019
It was v useful for me, thanks coursera
By Tirthak P
•Dec 02, 2018
Great Course for customer service executives and even best for the one who is about to start serving customer :-)
By Desiola K
•Oct 27, 2018
Interesting course. I'm learning new things.
By Tamara T J
•May 04, 2019
The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.
By Olusegun D O
•May 07, 2019
Fantastic course and very informative and transformative as well
By Shelia A
•Apr 29, 2019
I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.
By Sachin B
•Apr 28, 2019
Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.
By pilotti
•Mar 27, 2019
excellent training, permitto obtain good knowledge on how ma
By Georgios P
•Mar 30, 2019
Fairly Good
By Adolfo J G M
•Aug 20, 2019
Bad, They request me just after I finish the course to pay another $50 to get the certification after I have already paid, You can check here: http://prntscr.com/ov7q03