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Back to IBM Customer Engagement Specialist Professional Certificate

IBM Customer Engagement Specialist Professional Certificate, IBM

5.0
25 ratings
•
7 reviews

About this Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist : • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, it is recommended to take the final certificate exam which is required in order to receive the official IBM Customer Engagement Specialist Certificate. The final exam is available for remote proctoring via Pearson VUE and details will be shared with you at the conclusion of the course....
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8 Reviews

By Luciano Magaldi

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Jan 19, 2019

Excellent course with excellent professors and teachers.

By Raphael DG

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Jan 09, 2019

It's a big eye opener. I am enjoying every video of the course

By said habou adi

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Jan 03, 2019

This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.

By Mohammed Yousuff

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Dec 21, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

By Tirthak Patel

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Dec 02, 2018

Great Course for customer service executives and even best for the one who is about to start serving customer :-)

By Tatiana Fox

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Nov 28, 2018

I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.

By Edo Rizaldy

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Nov 25, 2018

This is excellent training, it provide fundamental and practical skill needed for customer engagement related job

By Desiola Kolade

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Oct 27, 2018

Interesting course. I'm learning new things.

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