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IBM Customer Engagement Specialist Professional Certificate, IBM
4.9
60 ratings
About this Course
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program.
We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist :
• Communication Skills which focus on clear concise communication and listening.
• Appropriate empathetic behavior such as such as patience, curiosity and willingness to help.
• Problem solving to research an issue and help determine an appropriate resolution.
• Process adherence to ensure the proper flow and Service Level Agreements are met.
The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above.
At the conclusion of the course, it is recommended to take the final certificate exam which is required in order to receive the official IBM Customer Engagement Specialist Certificate. The final exam is available for remote proctoring via Pearson VUE and details will be shared with you at the conclusion of the course.
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17 Reviews
By Abida Faisal
•Mar 20, 2019
It was v useful for me, thanks coursera
By FangLi
•Mar 18, 2019
v
By LEE, YECHAN
•Mar 15, 2019
Good Course in this field.
By Enechaziam Samuel Uchenna
•Mar 14, 2019
The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!
By Inegbedion Lillian Olere
•Mar 04, 2019
great course
By Duncan Eric Oseni Omuse
•Feb 26, 2019
Great stuff
By Luiz Fernandez
•Feb 10, 2019
great
By Raul Martinez
•Jan 27, 2019
Thank you for the opportunity.
By Conveeya Brown
•Jan 20, 2019
This is a wonderful course!
By Luciano Magaldi
•Jan 19, 2019
Excellent course with excellent professors and teachers.
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