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Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

4.8
stars
434 ratings
126 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/...
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76 - 100 of 127 Reviews for IBM Customer Engagement Specialist Professional Certificate

By Mariya H

Sep 12, 2019

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

By Isah B A

Sep 24, 2019

The modules are very enlightening and educative. I recommend everyone to take this course.

By Rhythm M

Apr 13, 2020

A professional course focusing on everything required to become a skilled customer agent.

By Ogunga A O

Apr 09, 2020

It's a wonderful experience taking this course... it's the best you can be part of.

By Alvi R

Apr 20, 2020

It is quite a detailed and insightful course. I personally do recommend it to all.

By Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

By Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

By Finny C

Jul 07, 2019

Its very useful and hope to get placement in IBM customer Support

By UZOKA K C

Feb 22, 2020

This course is exceptional. It is the best I have come across.

By Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

By RAKESH K P

Oct 04, 2019

This course is too god for a customer support executive

By Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

By STEVEN C

Jul 08, 2019

A fantastic mix of video, text, quiz and assignments.

By Osuobeni J E

Mar 05, 2020

It's a great course on customer support

By Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much

By Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

By Dinesh P

Sep 18, 2019

It was challenging but interesting.

By Shushanik G

Apr 25, 2020

Great course to achieve new skills

By Leon R C P

Jan 18, 2020

Excelente curso, muy recomendable.

By Olusola K

Mar 31, 2020

The best online course i ever had

By Panagiotis M

May 27, 2019

It was a very informative course

By Arbish

Feb 24, 2020

this is one of the best course

By Conveeya B

Jan 20, 2019

This is a wonderful course!

By Jitu M

Mar 10, 2020

very good materials.......

By Adham A

Sep 17, 2019

very very excellent course