Chevron Left
Back to IBM Customer Engagement Specialist Professional Certificate

Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

742 ratings
230 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more
Filter by:

176 - 200 of 229 Reviews for IBM Customer Engagement Specialist Professional Certificate

By Ilaw S

Aug 5, 2020

Thank you IBM <3

By Tamica F

Jun 11, 2020

Excellent Course

By Magdy N A

Apr 13, 2020

very good course

By Carlos A R Z

Aug 22, 2020

Amazing Course!

By Aaron S F

Aug 18, 2020

Excelente Curso

By Scott B

Aug 5, 2020

Great course 👍

By Maria A H

Nov 16, 2020

learned a lot!

By Brijesh M S

Jun 10, 2020

Great Learning

By Aliya K

May 5, 2020

Amazing course

By Harrison M A

Mar 3, 2020

Well Delivered

By Josselyn B

Jul 16, 2019

Great course!

By Jatinder N

Jun 30, 2019

Great course.

By Octavian C

Sep 9, 2020













By Huzaifa S K

Aug 13, 2019


By Paulo F

May 5, 2021

very good

By Israil J B

Sep 15, 2020

very good


Aug 29, 2020

Thank you

By Hindumathi

Jul 7, 2020

Very prof

By parashar g

Jul 15, 2020

nice one

By jan d

Feb 20, 2020


By Shaikha A M A

Apr 19, 2021


By Zoran D

Dec 28, 2020


By Eihab m k o

Aug 30, 2020


By Givantha A R B

Jul 6, 2020


By sindhuri K

Jun 12, 2020