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Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

4.8
213 ratings
58 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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51 - 59 of 59 Reviews for IBM Customer Engagement Specialist Professional Certificate

By Achraf H

Sep 05, 2019

This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.

By Dinesh P

Sep 18, 2019

It was challenging but interesting.

By Adham A

Sep 17, 2019

very very excellent course

By Siddharth G

Apr 17, 2019

it is really good course

By Ijeoma B

Mar 24, 2019

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

By Roland S

May 28, 2019

In einigen Bereichen zu Call Center orientiert.

By Ahmed A

Aug 02, 2019

I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.

If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.

By Rajiv N

Aug 13, 2019

Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

By Adolfo J G M

Aug 20, 2019

Bad, They request me just after I finish the course to pay another $50 to get the certification after I have already paid, You can check here: http://prntscr.com/ov7q03