By Ravindra S•
May 23, 2020
Everyone has to get this certificate because it would be helpful whatever the job you are doing
and most important that is useful in day to day personal life also
By Ubongabasi E•
Feb 20, 2020
This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.
By Achraf H•
Sep 05, 2019
This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.
By Michael O A•
May 29, 2019
A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.
By Raúl A J Z•
May 25, 2020
Muy buen curso y maneja conceptos que no se me habrían ocurrido como esenciales para una persona que se dedica a ser "customer service support"
By Christian B F•
Jun 19, 2019
The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.
By ANAS E E•
Oct 07, 2019
This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!
By Valerie E•
Apr 21, 2020
A very informative and great course. I learned a lot that I thought I knew. I didn't know until I completed the course. Great Information
By Charles E•
May 07, 2020
Well structured course and interactive manuals. Had a great time learning, will recommend it for anyone who has interest in pursuing it
By Titus F P•
Feb 24, 2020
The information I got from this course was very helpful and useful for customer support since customers are the backbone of the company
By Regina L•
May 22, 2020
I certainly enjoyed this course. It was informative and the guidance was clear and concise making it easy to finish at my own pace.
By Idris B I•
Apr 08, 2020
I recommend this wonderful course for customer engagement professionals out there. It covers every area of customer engagement.
By Shafiq A•
Jan 20, 2020
The course is excellent, Lot of practical assignments which helped me to learn skills and apply them in real-world scenarios.
By Michael S S•
Jan 07, 2020
This has been a very good course. I think all service organizations should have their employees./support agents take this.
By Imelda R M•
May 28, 2020
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
By Oluwadamilare A•
Apr 25, 2020
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
By ARMAN D•
Oct 20, 2019
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
By Haider A S•
May 17, 2020
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
By BHUPESA K P•
Feb 17, 2020
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
By Andrea P•
Oct 06, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S•
Aug 01, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
By Lal P C•
Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
By Julian K•
May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Amron D B•
Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Hugo E G L•
Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.