By Amron D B•
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Tonia J•
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L•
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H•
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Isah B A•
The modules are very enlightening and educative. I recommend everyone to take this course.
By Rhythm M•
A professional course focusing on everything required to become a skilled customer agent.
By ALEJANDRO D L G M•
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Kristin D•
Great information and very helpful that I can use with my team of call center agents
By Ogunga A O•
It's a wonderful experience taking this course... it's the best you can be part of.
By Mercy O•
Best customer experience course. I enjoyed it and would recommend it all the time.
By Alvi R•
It is quite a detailed and insightful course. I personally do recommend it to all.
By Paul e m•
course is interesting and adds to personal knowledge about customer care
By Bikram K N•
Thanks a lot for this course. I'm very happy to complete this course.
By Liza B•
Nice and precise step by step instruction on how to handle customer!
By Aymen Z•
my working fiel in helpdesk support , thanks Coursera and thanks IBM
By Graham Y•
Outstanding, the interaction is brilliant and fun highly recommended
By Kalu E E•
I am prepared to take on a role as a customer service specialist.
By Finny C•
Its very useful and hope to get placement in IBM customer Support
By Marieanne O•
Thank you cousera for this opportunity. I am eternally grateful.
By Benish M•
Enjoyed and learned a lot whilst doing the course. Thanks a lot!
By UZOKA K C•
This course is exceptional. It is the best I have come across.
By ADARSH S•
It was an nice experience learning through Coursera Thank you
By AMITPAL S•
I transported me back to my role of call Center agent. Thanks
By Cheryl C•
I have learned a lot and I am now applying it in real life.
By KALAP T•
This course enhance my skill in customer service carrier.