By Givantha A R B•
By sindhuri K•
By Amarjit k•
By Muhammad N W•
By LAMINE M•
By MIRELA S•
By Eunae C•
By Ahmed A•
I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.
If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.
By Gloria A L•
I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!
By Nathan W•
Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.
By Rajiv N•
Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs
By Ozan S G•
It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.
By Daniel O•
The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.
By Susan C•
The course content is excellent but I found the peer reviews (which are required) to be too time consuming since it requires even more reading!
By Syed M A Z•
it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal
By Ijeoma B•
This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
By Dishank M•
Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
By Mahammad F•
This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .
By Oluwafemi O•
It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
By Denzil S•
A nice build up to the advanced material, maybe the build up is too long?
By Grace o•
just needs to be more fun in learning It was too serious
By Roland S•
In einigen Bereichen zu Call Center orientiert.
By Hemant s•
Very good and beneficial
By rao s•
it is really good course
By Nancy B•
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.