About this Course
4.7
38 ratings
14 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 22 hours to complete

Suggested: 4 weeks of study, 2-3 hours/week...
Available languages

English

Subtitles: English
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 22 hours to complete

Suggested: 4 weeks of study, 2-3 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

Course Orientation

You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course....
Reading
1 video (Total 2 min), 5 readings, 1 quiz
Reading5 readings
Syllabus10m
About the Discussion Forums10m
Glossary10m
Updating Your Profile10m
Social Media10m
Quiz1 practice exercise
Orientation Quiz10m
Hours to complete
5 hours to complete

Week 1: Introduction and Who Are You?

Find out how the course will run and how we’ll use 2-Minute Challenges and expert commentary to give you a 3-D understanding of the material in this course. Establish and clarify your values and learn how they underpin your career....
Reading
25 videos (Total 101 min), 2 readings, 5 quizzes
Video25 videos
1.02: 2MC: Widowed Aunt2m
1.1.1: What Do You Stand For? What Difference Do You Want to Make?3m
1.2.1: 2MC - You Pick Two1m
1.3.1: What Is a Two-Minute Challenge?2m
1.3.2: 2MC – Inappropriate Email1m
1.3.3: 2MCs in Real Life7m
1.3.4: Iteration Makes Perfect – Using 2MCs to Learn and Practice Skills5m
1.3.5: And the Inappropriate Email? Experts Comment7m
1.4.1: Articulating Your Values – the Foundation for Your Reputation3m
1.4.2: 2MC – Retirement Reception1m
1.4.3: Who Are You, How Do You Know, and Why Does It Matter?4m
1.4.4: The Beginning – Your Own Values3m
1.4.5: How Your Reputation is Built on Values – Experts Comment7m
1.5.1: Drafting a Personal Leadership Credo (PLC)2m
1.5.2: 2MC – Dream Job, Bad Timing1m
1.5.3: Putting What You Stand For on Paper3m
1.5.4: Revisiting and Revising Your PLC6m
1.5.5 How Your PLC Will Help You - Experts Comment7m
1.6.1: Gotta Habit1m
1.6.2: 2MC – Grandma's Sweater1m
1.6.3: Habits - Act Out Your Values Even If You Are Under Pressure3m
1.6.4: Turning What You Want to Do into Habits3m
1.6.5: Habits Reflect Values – Experts Comment7m
1.7.1: You Pick Two – Experts Comment7m
Reading2 readings
Week 1 Overview10m
Week 1 Resources and References10m
Quiz4 practice exercises
Lesson 1-3 Practice Quiz4m
Lesson 1-4 Practice Quiz4m
Lesson 1-5 Practice Quiz6m
Week 1 Graded Quiz10m
Week
2
Hours to complete
4 hours to complete

Week 2: Opening Up Problems through the Decision-Making Framework (DMF)

Learn a systematic approach to tackling any decision. ...
Reading
23 videos (Total 75 min), 2 readings, 7 quizzes
Video23 videos
2.2.1: 2MC: Puzzling Remarks1m
2.3.1: A Method - the DMF2m
2.3.2: 2MC - Stop Light59s
2.3.3: DMF - Steps 1 to 33m
2.3.4: The First Three Steps: Applied3m
2.3.5: Why Do We Stop?1m
2.4.1: More on the DMF1m
2.4.2: 2MC - Dinner Receipts2m
2.4.3: DMF - Steps 4 to 62m
2.4.4: Steps 4 to 6 - Applied3m
2.4.5: Other Ways to Open Up Problems2m
2.5.1: The DMF In Action1m
2.5.2: 2MC - Time Reporting2m
2.5.3: DMF - Steps 1 to 3 in Action6m
2.5.4: DMF - Steps 4 to 6 in Action4m
2.5.5: Anticipate Outcomes to Prevent Problems6m
2.6.1: Seeing the Invisible Pitfalls1m
2.6.2: 2MC - Back Date1m
2.6.3: Making the DMF a Habit5m
2.6.4: More on Forming Habits7m
2.6.5: Better Decisions Prevent and Solve Problems5m
2.7.1:Other Frameworks: Experts Comment3m
Reading2 readings
Week 2 Overview10m
Week 2 Resources and References10m
Quiz6 practice exercises
Lesson 2-3 Practice Quiz4m
Lesson 2-4 Practice Quiz2m
Lesson 2-5 Practice Quiz4m
Lesson 2-6 Practice Quiz2m
Lesson 2-7 Practice Quiz2m
Week 2 Graded Quiz10m
Week
3
Hours to complete
4 hours to complete

Week 3: Career TRAGEDIES: Recognizing and Avoiding Them

Find out about nine common sources of problems at work, and how to identify them and stop them from derailing your day, your job, or your career....
Reading
23 videos (Total 69 min), 2 readings, 6 quizzes
Video23 videos
3.2.1: 2MC - Office Supplies1m
3.3.1: Identifying Conflicts with Your Instincts1m
3.3.2: 2MC - Fare Plus Five2m
3.3.3: Temptation, Rationalization, and Ambition3m
3.3.4: Overconfidence3m
3.3.5: Fare Plus Five - Outcome5m
3.4.1: Group, Peer, and Authority Pressure1m
3.4.2: 2MC - Pose as a Customer1m
3.4.3: How Pressure Arises2m
3.4.4: What the Research Says - Asch6m
3.4.5: Outcome … Speaking of Tragedies3m
3.5.1: Identifying Conflicts with your Feelings1m
3.5.2: 2MC - Safe Rides1m
3.5.3: Entitlement5m
3.5.4: Deception, Incrementalism, and Embarrassment7m
3.5.5: Catching EDIE in the Act1m
3.6.1: S Is for Stupid Systems1m
3.6.2: 2MC - Parking Permit1m
3.6.3: What Do You Do When You Find One?2m
3.6.4: Choosing Your Battles3m
3.6.5: Change Is Possible2m
3.7.1: TRAGEDIES: Experts Comment8m
Reading2 readings
Week 3 Overview10m
Week 3 Resources and References10m
Quiz5 practice exercises
Lesson 3-3 Practice Quiz6m
Lesson 3-4 Practice Quiz6m
Lesson 3-5 Practice Quiz6m
Lesson 3-6 Practice Quiz4m
Week 3 Graded Quiz10m
Week
4
Hours to complete
5 hours to complete

Week 4: Knowing What To Do Isn't Enough – How Do You Say It?

Develop personal scripts for difficult situations....
Reading
24 videos (Total 90 min), 2 readings, 6 quizzes
Video24 videos
4.2.1: 2MC - Cover for Your Friend1m
4.3.1: Personal Scripts - Finding the Words2m
4.3.2: 2MC - Employee Discount1m
4.3.3: Different Scripts for Different Purposes6m
4.3.4: Preparing Scripts4m
4.3.5: Scripts Show Who You Are6m
4.4.1: Framing and Mindset53s
4.4.2: 2MC - Family Plans1m
4.4.3: Framing as the Backdrop for Personal Scripts4m
4.4.4: How You Say It Matters3m
4.4.5: Family Plans - Outcome1m
4.5.1: Constructing Your Personal Scripts1m
4.5.2: 2MC - Video Games1m
4.5.3: How To Construct an Effective Script5m
4.5.4: Test Drive - and Listen Out For Others' Scripts5m
4.5.5: Scripts Alone Don't Fix the Problem3m
4.6.1: Personal Scripts - Ask the Experts3m
4.6.2: 2MC: Personal Services1m
4.6.3: Experts' Suggestions on Creating Personal Scripts4m
4.6.4: Personal Scripts: Experts' Examples5m
4.6.5: Experts on the 2MC5m
4.7.1: Outcome - Cover for Your Friend6m
Lesson 4.8: Prevent & Solve Problems for Yourself7m
Reading2 readings
Week 4 Overview10m
Week 4 Resources and References10m
Quiz5 practice exercises
Lesson 4-3 Practice Quiz10m
Lesson 4-4 Practice Quiz4m
Lesson 4-5 Practice Quiz10m
Lesson 4-6 Practice Quiz6m
Week 4 Graded Quiz10m
4.7
14 ReviewsChevron Right

Top Reviews

By YZFeb 24th 2018

My Alma Mater! Life-saving course for a rookie professional like me. Thoughtfully designed and presented. Thanks!

By SMJul 29th 2016

This was a great course, lots of information on analyzing problems at work and coming up with the best solutio

Instructor

Avatar

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

About University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.