SAP
SAP Customer Engagement and Discovery
SAP

SAP Customer Engagement and Discovery

This course is part of SAP Technology Consultant Professional Certificate

Taught in English

Some content may not be translated

Miguel Alcobia

Instructor: Miguel Alcobia

7,638 already enrolled

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Course

Gain insight into a topic and learn the fundamentals

4.7

(58 reviews)

Beginner level

Recommended experience

13 hours (approximately)
Flexible schedule
Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

9 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.7

(58 reviews)

Beginner level

Recommended experience

13 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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This course is part of the SAP Technology Consultant Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
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There are 5 modules in this course

In this module we'll explore how SAP engages with customers, from opportunity stage to project set-up. We'll cover program and planning activities for a typical customer project including strategy, approach, roles and responsibilities and running a project kickoff session. We'll learn about the key elements of SAP's Activate Methodology and how it can accelerate project work. Finally, we'll look at what a Technology Consultant does in the engagement and discovery phase.

What's included

9 videos8 readings2 quizzes2 discussion prompts

In this module we'll cover how to gather customer information and insights as inputs for the analysis phase. We'll look at metrics or models that can be used in business or technical analysis and ways to gather business, data and technical information including discovery workshops, interviews, observations or surveys. Finally, we'll use the insights we've gathered to assess whether the customer's business objectives are aligned with the current organization.

What's included

6 videos3 readings2 quizzes2 discussion prompts

In this module we'll get ready for the analysis and design phase. This includes key preparation and technical set-up activities like ensuring the team is ready and configuring environments and tools to run fit-to-standard process workshops. We'll explore SAP's fit-to-standard analysis approach and compare it with other models, frameworks and tools used to analyse technology and business landscapes.

What's included

7 videos3 readings2 quizzes1 discussion prompt

In this module we'll walk through how to identify and communicate the solution's business value to the customer's key stakeholders. We'll explore best practices for documenting your findings during discovery and your approach for the analysis and design phase in a Customer Journey Roadmap. We'll walk through how to identify and communicate the SAP solution's business value to the customer's key stakeholders, including how to seek customer feedback and signoff to move to the next phase.

What's included

7 videos2 readings2 quizzes1 discussion prompt

You will assess an SAP Customer Case Study to understand the customer's organization, business objectives and technology landscape. Following the assessment instructions, you'll use a template to complete and submit a Customer Journey Map Plan explaining how you will collaborate with other SAP professionals to prepare the customer for the analysis and design phase. Then you'll summarize your Customer Journey Map Plan approach in a short precis or by recording a video to present to the customer. To put your learning into practice you'll review the assessment submission of two (2) peers using the peer review rubric provided.

What's included

2 videos3 readings1 quiz1 peer review2 discussion prompts

Instructor

Instructor ratings
4.5 (23 ratings)
Miguel Alcobia
SAP
1 Course7,638 learners

Offered by

SAP

Recommended if you're interested in Leadership and Management

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4.7

58 reviews

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    1.72%

SB
5

Reviewed on Nov 8, 2023

MC
5

Reviewed on Jan 21, 2024

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