University of Michigan

Understanding User Needs

This course is part of User Experience Research and Design Specialization

Taught in English

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Kentaro Toyama

Instructor: Kentaro Toyama

31,192 already enrolled

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Course

Gain insight into a topic and learn the fundamentals

4.7

(497 reviews)

|

94%

Beginner level
No prior experience required
10 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand user needs assessments and qualitative research

  • Learn an end-to-end methodology for qualitative research

  • Explore good practices for conducting semi-structured interviews, in-situ observation, and affinity walls

Details to know

Shareable certificate

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Assessments

11 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.7

(497 reviews)

|

94%

Beginner level
No prior experience required
10 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the User Experience Research and Design Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 5 modules in this course

What's included

3 videos5 readings3 quizzes1 peer review2 discussion prompts

What's included

3 videos2 readings3 quizzes1 peer review1 discussion prompt

What's included

5 videos2 readings2 quizzes1 peer review1 discussion prompt

What's included

2 videos2 readings2 quizzes1 peer review1 discussion prompt

What's included

2 videos3 readings1 quiz1 discussion prompt

Instructor

Instructor ratings
4.6 (80 ratings)
Kentaro Toyama
University of Michigan
2 Courses32,277 learners

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Learner reviews

Showing 3 of 497

4.7

497 reviews

  • 5 stars

    83.09%

  • 4 stars

    11.06%

  • 3 stars

    2.41%

  • 2 stars

    1.81%

  • 1 star

    1.60%

IS
5

Reviewed on Apr 5, 2020

MM
5

Reviewed on Feb 28, 2020

MK
5

Reviewed on May 2, 2021

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