Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
This course is part of the User Experience Research and Design Specialization
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User Experience Research and Design SpecializationUniversity of MichiganAbout this Course
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Flexible deadlines
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Shareable Certificate
Earn a Certificate upon completion
100% online
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Course 2 of 6 in the
Beginner Level
Approx. 11 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish
Skills you will gain
- User Research
- Affinity Diagram
- human computer interaction
- User Experience (UX)
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 6 in the
Beginner Level
Approx. 11 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish
Offered by
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Syllabus - What you will learn from this course
3 hours to complete
Lesson 1: Introduction and Qualitative Research Overview
3 hours to complete
3 videos (Total 18 min), 5 readings, 4 quizzes
2 hours to complete
Lesson 2: Interview Protocols
2 hours to complete
3 videos (Total 20 min), 2 readings, 4 quizzes
3 hours to complete
Lesson 3: Interviews, Observation, and Data Extraction
3 hours to complete
5 videos (Total 40 min), 2 readings, 3 quizzes
2 hours to complete
Lesson 4: Affinity Walls and Analysis
2 hours to complete
2 videos (Total 15 min), 2 readings, 3 quizzes
Reviews
TOP REVIEWS FROM UNDERSTANDING USER NEEDS
by TJJul 9, 2020
I really enjoyed this class and felt it was a great start to learning how to conduct user research. The professor, Kentaro Toyama, is also a fantastic teacher even with teaching via recorded video.
by MVOct 11, 2020
This course has really exceeded my expectations, each of the exercises that are raised lead you to a complete understanding of the strategies to follow to understand the needs of the user.
by MKMay 2, 2021
Really it is a great course from a practical and technical side, It needs a lot of work to complete but it 100% worth it. You will get a very good skill, practicing user research.
by PTAug 14, 2020
I appreciate a lot this course as it provided a lot of practical exercises to use the knowledge I gained from the lectures. Lectures were clear and they also matched my expectations
About the User Experience Research and Design Specialization
Integrate UX Research and UX Design to create great products through understanding user needs, rapidly generating prototypes, and evaluating design concepts. Learners will gain hands-on experience with taking a product from initial concept, through user research, ideation and refinement, formal analysis, prototyping, and user testing, applying perspectives and methods to ensure a great user experience at every step.
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