Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
This course is part of the User Experience Research and Design Specialization
Offered By
User Experience Research and Design SpecializationUniversity of MichiganAbout this Course
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Shareable Certificate
Earn a Certificate upon completion
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Course 2 of 6 in the
Flexible deadlines
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Beginner Level
Approx. 14 hours to complete
English
Subtitles: English
Skills you will gain
User ResearchAffinity Diagramhuman computer interactionUser Experience (UX)
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 6 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 14 hours to complete
English
Subtitles: English
Offered by
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Syllabus - What you will learn from this course
4 hours to complete
Lesson 1: Introduction and Qualitative Research Overview
4 hours to complete
3 videos (Total 18 min), 5 readings, 4 quizzes
3 videos
1.2 Overview of Qualitative Research5m
1.3 User Needs Assessment Mini-Project4m
5 readings
Welcome Announcement10m
Course Syllabus10m
Help Us Learn More About You!10m
Mini-Project Assignment Handout10m
Stop! Did you score a 70% on your first peer assessment?10m
3 practice exercises
User Needs Assessment and Qualitative Research20m
Learn to Grade: Decide on a Mini-Project2m
Peer Review 1 Self-Check1m
3 hours to complete
Lesson 2: Interview Protocols
3 hours to complete
3 videos (Total 20 min), 2 readings, 4 quizzes
3 videos
2.2 Components of an Interview Protocol7m
2.3 Good Practices for Interview Protocols10m
2 readings
Resource: Interview Protocol Template10m
Interview Protocol Assignment Handout10m
3 practice exercises
Interview Protocols20m
Learn to Grade: Write an Interview Protocol2m
Peer Review 2 Self-Check
3 hours to complete
Lesson 3: Interviews, Observation, and Data Extraction
3 hours to complete
5 videos (Total 40 min), 2 readings, 3 quizzes
5 videos
3.2 Tips for Interviewing9m
3.3 Observing Users6m
Sample Think-Aloud Protocol3m
3.4 Extracting Data from Interview5m
2 readings
A Quick Note on the Upcoming Lecture10m
Interview and Data Extraction Assignment Handout10m
2 practice exercises
Interviewing Tips20m
Peer Review 3 Self-Check1m
3 hours to complete
Lesson 4: Affinity Walls and Analysis
3 hours to complete
2 videos (Total 15 min), 2 readings, 3 quizzes
2 readings
Affinity Wall Notes From the Previous Lecture10m
Affinity Wall Assignment Handout10m
2 practice exercises
Affinity Walls20m
Peer Review 4 Self-Check1m
About the User Experience Research and Design Specialization
Integrate UX Research and UX Design to create great products through understanding user needs, rapidly generating prototypes, and evaluating design concepts. Learners will gain hands-on experience with taking a product from initial concept, through user research, ideation and refinement, formal analysis, prototyping, and user testing, applying perspectives and methods to ensure a great user experience at every step.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
More questions? Visit the Learner Help Center.