Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
Offered By
User Experience Research and Design SpecializationUniversity of MichiganAbout this Course
69,446 recent views
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 6 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 10 hours to complete
English
Subtitles: English
Skills you will gain
User ResearchAffinity Diagramhuman computer interactionUser Experience (UX)
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 6 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 10 hours to complete
English
Subtitles: English
Offered by
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Syllabus - What you will learn from this course
3 hours to complete
Lesson 1: Introduction and Qualitative Research Overview
3 hours to complete
3 videos (Total 18 min), 5 readings, 4 quizzes
3 videos
1.2 Overview of Qualitative Research5m
1.3 User Needs Assessment Mini-Project4m
5 readings
Welcome Announcement10m
Course Syllabus10m
Help Us Learn More About You!10m
Mini-Project Assignment Handout10m
Stop! Did you score a 70% on your first peer assessment?10m
3 practice exercises
User Needs Assessment and Qualitative Research20m
Learn to Grade: Decide on a Mini-Project2m
Peer Review 1 Self-Check1m
2 hours to complete
Lesson 2: Interview Protocols
2 hours to complete
3 videos (Total 20 min), 2 readings, 4 quizzes
3 videos
2.2 Components of an Interview Protocol7m
2.3 Good Practices for Interview Protocols10m
2 readings
Resource: Interview Protocol Template10m
Interview Protocol Assignment Handout10m
3 practice exercises
Interview Protocols20m
Learn to Grade: Write an Interview Protocol2m
Peer Review 2 Self-Check
2 hours to complete
Lesson 3: Interviews, Observation, and Data Extraction
2 hours to complete
5 videos (Total 40 min), 2 readings, 3 quizzes
5 videos
3.2 Tips for Interviewing9m
3.3 Observing Users6m
Sample Think-Aloud Protocol3m
3.4 Extracting Data from Interview5m
2 readings
A Quick Note on the Upcoming Lecture10m
Interview and Data Extraction Assignment Handout10m
2 practice exercises
Interviewing Tips20m
Peer Review 3 Self-Check1m
2 hours to complete
Lesson 4: Affinity Walls and Analysis
2 hours to complete
2 videos (Total 15 min), 2 readings, 3 quizzes
2 readings
Affinity Wall Notes From the Previous Lecture10m
Affinity Wall Assignment Handout10m
2 practice exercises
Affinity Walls20m
Peer Review 4 Self-Check1m
Reviews
TOP REVIEWS FROM UNDERSTANDING USER NEEDS
by TJJul 9, 2020
I really enjoyed this class and felt it was a great start to learning how to conduct user research. The professor, Kentaro Toyama, is also a fantastic teacher even with teaching via recorded video.
by MVOct 11, 2020
This course has really exceeded my expectations, each of the exercises that are raised lead you to a complete understanding of the strategies to follow to understand the needs of the user.
by PTAug 14, 2020
I appreciate a lot this course as it provided a lot of practical exercises to use the knowledge I gained from the lectures. Lectures were clear and they also matched my expectations
by VVMay 2, 2020
The structure of the course was really good. The hands-on activity at every stage let us understand the ideas provided during the course. Overall, it a great learning experience!
About the User Experience Research and Design Specialization
Integrate UX Research and UX Design to create great products through understanding user needs, rapidly generating prototypes, and evaluating design concepts. Learners will gain hands-on experience with taking a product from initial concept, through user research, ideation and refinement, formal analysis, prototyping, and user testing, applying perspectives and methods to ensure a great user experience at every step.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.
Will I earn university credit for completing the Course?
This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.
More questions? Visit the Learner Help Center.
